# Service Desk III

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $100k – $120k/yr
**Experience:** 6+ years
**Skills:** SSO, saml 2.0, MFA, MDM, kandji, intune, Windows, macOS, Linux, mdr, xdr, crowdstrike, sophos, huntress, ticketing systems
**Posted:** 2026-07-23

> Provide advanced technical support and troubleshooting for networks, infrastructure, SaaS applications, identity platforms, and endpoint management tools. Own complex issues end-to-end, lead technology rollouts, and partner with teams and vendors to ensure secure, efficient IT operations.

## Job Description

## What You'll Be Working On
- Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment.
- Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support.
- Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements.
- Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient.
- Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives.

## What You'll Bring to the Team
- Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).
- Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
- Experience administering and troubleshooting Windows, macOS, and Linux systems.
- Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.
- Proficiency with ticketing systems, IT documentation platforms, and SaaS management.
- Experience working as a project-oriented engineer, comfortable leading initiatives end to end.
- Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively.
- Ability to pass a background check.

## Bonus Points
- Bachelor’s degree or equivalent experience with 6+ years of IT systems experience.
- Prior experience working in large enterprises with significant user bases.
- Previous NOC/SOC experience.

## Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location

**Compensation Range**
Compensation will be paid in the range of up to $100,000 – $120,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.

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**Apply:** https://hotfix.jobs/jobs/eb8a19fa-f928-488a-a90b-4b06927db46d
**Canonical:** https://hotfix.jobs/jobs/eb8a19fa-f928-488a-a90b-4b06927db46d