# Senior Customer Success Manager

**Company:** [Propel](https://hotfix.jobs/companies/propel)
**Location:** Remote
**Role:** Customer Success
**Salary:** $150k – $180k/yr
**Experience:** 8+ years
**Skills:** Digital Marketing, Customer Success, Account Management, Campaign Optimization, Marketing Campaigns, Performance Data Analysis, Project Management, Experimentation Management, Go-to-Market Strategy, Revenue Growth, Technical Systems, Enterprise Accounts
**Posted:** 2026-08-24

> Manages and grows enterprise advertising accounts reaching low-income consumers through digital marketing campaigns. The role requires 8+ years of customer success or account management experience, digital marketing expertise, strong communication, and commercial strategy skills.

## Job Description

## Responsibilities
- Own a portfolio of enterprise accounts generating **$5–$10 million in annual revenue**, with significant growth potential.
- Implement and optimize digital marketing campaigns, delivering results aligned with customer goals.
- Identify opportunities to sell new placements and campaigns, increase budgets or pricing, and optimize existing campaigns.
- Partner with product and technology teams to build scalable, efficient Customer Success tools and improve systems.
- Serve as a strategic partner and subject matter expert, proactively advising customers on reaching lower-income consumers.
- Own the commercial strategy for a vertical, build a go-to-market strategy, develop sales materials and positioning, and partner internally to optimize placements and campaigns.
- Share customer and market learnings with teammates to improve industry knowledge and best practices.
- Travel at least quarterly for strategic planning sessions with key accounts.

## Requirements
- **8+ years** of enterprise customer success or account management experience.
- Experience with digital marketing at a publisher, agency, or advertiser.
- Exceptional written, oral, presentation, and communication skills.
- Strong problem-solving and project management abilities, including campaign troubleshooting, launch timelines, and experimentation management.
- Ability to manage competing priorities and navigate ambiguity.
- Strong attention to detail and comfort using technical systems to implement campaigns, analyze performance data, and identify optimization opportunities.
- Excellent relationship-building skills and the ability to quickly build trust internally and externally.
- Passion for building a business with a strong social mission at the intersection of the private and public sectors.

## Compensation & Benefits
- Base salary: **$150,000–$180,000**.
- Total on-target earnings: **$165,000–$198,000**, including performance-based bonus.
- Potential for a larger bonus when individual or team revenue targets are exceeded.
- Equity and benefits.
- 20 days of PTO.
- 4% 401(k) match.
- $10,000 lifetime fertility expense reimbursement through Carrot Fertility.
- Medical, dental, and vision insurance options.
- Access to Ginger, Gympass, Headspace, One Medical, Rightway, SoFi, and Spring Health.
- Remote-friendly work environment.
- All-company retreats and team on-sites approximately twice per year.

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