# Manager of Dedicated Implementations - EMEA

**Company:** [Ashby](https://hotfix.jobs/companies/ashby)
**Location:** Remote
**Role:** Customer Success
**Salary:** $110k – $165k/yr
**Experience:** 5+ years
**Skills:** implementation management, Project Management, Onboarding, Change Management, Enterprise Software, Customer Success, Process Improvement, Data Analytics, Cross-Functional Collaboration, Team Leadership
**Posted:** 2026-06-12

> Leads EMEA implementation delivery for enterprise and mid-market customers, managing Implementation Specialists, improving scalable processes, and partnering across Customer Success, Sales, Product, Engineering, and Operations. The role requires strong project leadership, customer advocacy, technical fluency, and experience in complex enterprise environments.

## Job Description

## Responsibilities

- Lead an EMEA-based team of Implementation Specialists serving Strategic (enterprise) and High Touch (mid-market) customers.
- Oversee segment-aligned implementation experiences and partner cross-functionally on scoping and planning for prospective customers.
- Manage and execute implementation and onboarding projects, including defining work, aligning stakeholders, communicating project plans, tracking milestones, and delivering agreed outcomes.
- Build and scale high-performing teams while coaching team members to achieve high standards.
- Understand customer needs and tailor implementations to specific requirements.
- Build strong customer relationships through proactive guidance, engagement, communication, and advocacy.
- Define and evolve implementation practices for the EMEA market, balancing regional needs with scalability and quality.
- Navigate complex enterprise environments, change management processes, multiple stakeholders, competing priorities, and evolving requirements.
- Partner with Customer Success, Sales, Product, Engineering, and Operations.
- Identify thematic customer opportunities and improve processes accordingly.
- Use metrics and analytics to inform decisions and measure success.

## Requirements

- Extensive experience managing and executing implementation and onboarding projects.
- Experience building and scaling high-performing teams.
- Strong customer-facing communication, listening, coaching, and problem-solving skills.
- Experience operating in complex enterprise environments and navigating change management at scale.
- Understanding of complex products and their technical intricacies.
- Ability to work effectively in a remote-first setting and travel as needed.
- Strong process orientation, attention to detail, technical proficiency, adaptability, and data-driven decision-making.

## Compensation and Benefits

- ATS-listed compensation range: $110000–$165000.
- Competitive compensation.
- 10-year exercise window for stock options.
- Unlimited PTO, with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US; planned expansion to other countries.
- Generous equipment, software, and office furniture budget.
- $100/month education budget, with more expensive items such as conferences covered with manager approval.

## Similar roles

- [Customer Success Manager - Wealth Management](https://hotfix.jobs/jobs/aa5379d0-bfd4-4c7c-ace9-6dccec91688b) - April - New York, NY - $110k – $140k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/dd5f280e-4698-4834-a47f-93f0a3fabb5c) - Greenboard - New York, NY - $110k – $150k/yr
- [Scaled Outcomes Architect, New York](https://hotfix.jobs/jobs/e4c165ce-98cc-4cae-8964-2d11ce48b85a) - Notion - New York, NY - $110k – $165k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/d1dcf2e9-10d7-4602-b8c3-9c7d296fcfa5) - April - New York, NY - $110k – $130k/yr
- [Enterprise Customer Success Manager](https://hotfix.jobs/jobs/8194bbe0-30c4-4609-b2b9-7569a7ff7d6c) - Scrunch - Remote - $110k – $140k/yr

**Apply:** https://hotfix.jobs/jobs/eb24ce5d-d63c-48f4-b28b-2fcc4f729c9c
**Canonical:** https://hotfix.jobs/jobs/eb24ce5d-d63c-48f4-b28b-2fcc4f729c9c