# Technology Enablement Program Manager

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** Dublin, Ireland, London, United Kingdom
**Role:** Technical Program Management
**Experience:** 5+ years
**Skills:** Program Management, It Onboarding, Learning And Development, Employee Enablement, Stakeholder Management, Change Management, AI Tools, Claude, ChatGPT, Gemini, Canva, Loom, Google Workspace, Learning Management Systems, Data Analysis
**Posted:** 2026-07-20

> Leads IT onboarding, education, communications, and adoption programs that help employees use enterprise technology effectively. Requires 5+ years in program management, learning and development, or employee enablement, with strong stakeholder management and communication skills.

## Job Description

## Responsibilities
- Drive and evolve Fin’s IT onboarding program, partnering with HR, IT Operations, and functional teams to deliver a consistent experience at scale.
- Design and deliver IT awareness and education campaigns covering productivity tools and AI-powered platforms.
- Lead communication, enablement, and training for new technology rollouts to reduce friction and drive adoption.
- Own the communications strategy for enterprise technology, making technical topics accessible and engaging.
- Build relationships with cross-functional stakeholders to shape and prioritize the IT Education Program.
- Track adoption, engagement, and program effectiveness; use data and feedback to improve programs.
- Stay current with AI and workplace tooling and assess the direction of IT enablement in an AI-first environment.

## Requirements
- 5+ years of experience in program management, learning and development, or employee enablement, ideally spanning people-facing programs and technology or IT environments.
- Experience running onboarding, education, or awareness programs end-to-end, from design through delivery and measurement.
- Exceptional communication and storytelling skills, with the ability to make complex topics clear and compelling.
- Strong stakeholder management skills across individual contributor and senior leadership audiences.
- Self-directed and autonomous, with the ability to manage programs with minimal direction.
- Strong project and program management fundamentals and the ability to manage multiple workstreams.
- Comfort working in fast-paced technology environments amid change and ambiguity.

## Nice to Have
- Hands-on experience with AI tools such as Claude, ChatGPT, or Gemini.
- Experience in IT or technology teams, or delivering IT enablement and digital adoption programs.
- Experience creating enablement content with Canva, Loom, or Google Workspace.
- Familiarity with digital adoption platforms or learning management systems such as Sana.
- Experience in change management or organizational communications.
- Ability to pull and interpret program metrics and create stakeholder reporting.

## Compensation & Benefits
- Competitive salary and equity.
- Weekday lunch, snacks, and a fully stocked kitchen.
- Regular compensation reviews.
- Access to Claude Code and other AI tools.
- Pension scheme with matching contributions up to 4%.
- Life assurance and health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-work scheme and secure bike storage.
- MacBook standard, with Windows available for certain roles.
- Hybrid work policy requiring employees to work in the office at least three days per week.

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