# IT Support Specialist

**Company:** [Addepar](https://hotfix.jobs/companies/addepar)
**Location:** Salt Lake City, UT
**Role:** IT Support
**Experience:** 2+ years
**Skills:** macOS, Windows, Google Workspace, Slack, Zoom, Okta, Jamf, Networking, Av Systems, Asset Management Tools
**Posted:** 2026-04-29

> Provides in-person IT support, troubleshooting Mac/Windows issues, onboarding new hires, administering SaaS tools like Google Workspace and Okta, and managing AV/events in office setting. Requires 2-4 years Mac-centric experience and strong problem-solving skills.

## Job Description

## What You’ll Do

- Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure
- Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments
- Lead new hire technology onboarding, including running orientation sessions and proactively resolving setup issues
- Develop and maintain clear, user-friendly knowledge base documentation and internal guides to promote self-service and reduce support volume
- Administer and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usage
- Partner closely with the global IT teammates to align on process, tools, and support models across offices, with considerations for varying regional needs
- Support and help coordinate AV systems and live events, including conference rooms, hybrid meetings, and company-wide town halls
- Contribute to IT asset lifecycle management, including procurement, tracking, and decommissioning using asset management tools

## Who You Are

- 2–4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems
- Confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challenges
- Hands-on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta, and comfortable navigating cloud-based admin tools
- Understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issues
- Experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees
- Organized and proactive in managing IT inventory and assets, and comfortable using asset tracking tools
- Strong communication, documentation, and collaborating skills, with the ability to support and influence users and teammates alike
- Take initiative, bring a problem-solving mindset, and pay close attention to the details that keep day-to-day operations running smoothly

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