# Learning Operations Manager

**Company:** [Pigment](https://hotfix.jobs/companies/pigment)
**Location:** Paris, France
**Role:** Product Operations
**Experience:** 4+ years
**Skills:** Learning Management Systems, Docebo, Skilljar, Cornerstone, Learnupon, Workflow Automation, Artificial Intelligence, Data Analytics, Dashboarding, Certification Programs, Program Management, SaaS
**Posted:** 2026-08-04

> Own the operational systems, technology, automation, and analytics supporting Pigment’s customer and partner education and certification programs. The role requires 4+ years of learning or enablement operations experience, LMS administration expertise, strong cross-functional collaboration, and fluency in French and English.

## Job Description

## Responsibilities

### Own Learning Operations and Program Delivery
- Manage the operational execution of customer and partner education programs at scale.
- Design and improve workflows that reduce manual effort and increase program efficiency.
- Automate learner communications, registrations, reminders, certifications, and reporting through AI-enabled workflows and platform automation.
- Evaluate AI tools that improve learner support, program administration, and operational scalability.
- Develop repeatable systems that allow education programs to grow without linear increases in administrative effort.

### Drive Certification and Ecosystem Growth
- Support the growth and adoption of customer and partner certification programs.
- Help develop certification pathways from foundational to advanced expertise.
- Drive awareness, participation, and completion rates with cross-functional stakeholders.
- Support train-the-trainer initiatives and scalable education programs.
- Use AI-assisted engagement strategies and predictive insights to improve learner activation, progression, certification completion, and program participation.

### Own Learning Technology and Systems
- Administer the LMS and supporting learning technologies.
- Design learning operations combining platform capabilities, workflow automation, and AI-driven processes.
- Build and maintain automations for enrollment, reporting, certifications, learner support, and content operations.
- Integrate learning systems with business systems and AI-enabled workflows.
- Evaluate and implement AI capabilities for learning operations, personalization, content discoverability, and learner engagement.
- Maintain governance, data quality, security, and platform integrity.

### Measure, Analyze, and Improve
- Use AI-powered analytics and reporting to identify trends in learner behavior, certification adoption, and program effectiveness.
- Develop actionable dashboards for Customer Education, Partner Enablement, and Customer Experience stakeholders.
- Use predictive and behavioral data to improve learner journeys and certification outcomes.
- Identify opportunities where automation and AI can improve operational performance and learner experience.

## Requirements
- 4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields.
- Experience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions.
- Experience managing cross-functional programs and operational workflows.
- Experience supporting customer education, partner education, enablement, certification, or talent development initiatives.
- Strong analytical skills and ability to use data to improve adoption, engagement, and program outcomes.
- Ability to balance strategic program goals with operational execution.
- Excellent stakeholder management and collaboration skills across Customer Education, Enablement, Customer Success, Product, and People teams.
- Fluent French and English.

## Nice-to-Haves
- Experience in a high-growth SaaS environment.
- Experience with workflow automation platforms, AI copilots, or no-code automation tools.
- Demonstrated use of AI, automation, or workflow orchestration tools to improve operational efficiency.
- Curiosity about emerging AI technologies and their application to learning, enablement, and program operations.
- Ability to identify manual processes and redesign them into scalable, automated workflows.
- Comfort experimenting with new technologies and incorporating them into daily operations.

## Compensation and Benefits
- Competitive package.
- Stock options.
- Health insurance with Alan Blue, fully covered for employees and their families.
- Weekly lunch and lunch vouchers through Swile.
- Egym Wellpass subscription with access to gyms, studios, and wellness spaces across France.
- Flexible working hours.
- Annual company offsite.
- High-end work equipment, subject to stock and availability.

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