# Customer Success Partner, Enterprise

**Company:** [Dandy](https://hotfix.jobs/companies/dandy)
**Location:** Remote
**Role:** Customer Success
**Salary:** $102k – $102k/yr
**Experience:** 1+ years
**Skills:** Salesforce, Account Management, Customer Success, Data Analysis, Cross-Selling, Upselling, b2b, Customer Relationship Management, reporting, Stakeholder Management
**Posted:** 2026-07-30

> Support retention and growth of enterprise dental practice customers as a Client Success Partner. Manage day-to-day relationships, monitor health metrics in Salesforce, triage escalations, drive product adoption, identify expansion opportunities, and gather feedback while assisting Enterprise Account Managers.

## Job Description

## Responsibilities
- Own the day-to-day relationship and performance management of child accounts within enterprise and strategic DSO customers.
- Act as the primary point of contact for designated practices, building trust and rapport with both clinical and non-clinical stakeholders.
- Support Enterprise Account Managers in driving retention and satisfaction across the broader DSO relationship.
- Monitor customer health using Salesforce and other data tools; proactively reach out to accounts with declining order volume or engagement.
- Triage escalations from child accounts, resolving root causes and ensuring client issues are fully addressed.
- Track key account metrics, prepare performance reports, and identify trends to inform account strategies.
- Ensure optimal adoption and utilization of Dandy Dental Labs' full suite of products and services.
- Identify expansion opportunities within child accounts (e.g., cross-sell, upsell) and collaborate with AMs to execute.
- Execute targeted outreach and campaigns to increase retention, engagement, and customer satisfaction.
- Gather client feedback and relay it to relevant internal teams for product and service improvement.
- Drive retention of child accounts under the enterprise and strategic customer segment.
- Utilize data-driven triggers and reporting to identify and act on opportunities to improve customer experience.
- Provide strategic account support on escalated issues.
- Proactively manage customer health by triaging data-driven Salesforce cases.
- Conduct strategic outreach to drive cross-sell or up-sell programs.
- Capture actionable voice of customer feedback and follow through on feedback loops.

## Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1-2 years of experience in account management, customer success, or a client-facing role, preferably within a B2B environment.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a proven ability to build rapport and trust with clients.
- Proactive problem-solver with keen attention to detail and a customer-centric approach.
- Comfortable learning and navigating new software platforms and digital tools.
- Highly organized and able to manage multiple tasks and priorities effectively in a fast-paced environment.
- Ability to work collaboratively within a team.

## Nice-to-Haves
- Experience in the dental industry or healthcare technology.

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