# Director, Strategic Business Operations

**Company:** [Substack](https://hotfix.jobs/companies/substack)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $200k – $300k/yr
**Experience:** 5+ years
**Skills:** SQL, Excel, Financial Modeling, Python, R, Data Analysis, Competitive Analysis, KPI Tracking, Strategic Planning, Business Operations
**Posted:** 2026-07-30

> Serve as strategic co-pilot to CEO and CFO at Substack, driving high-impact initiatives in product, growth, pricing and creator economics through hands-on data analysis, competitive intelligence, and operational execution. Requires 5-10 years experience including top-tier consulting or banking plus tech BizOps, advanced SQL and modeling skills, first-principles thinking, and bias for action.

## Job Description

## Responsibilities
- Uncover, prioritize, and drive the business’s highest-impact initiatives across product, growth, pricing, and creator economics.
- Perform deep-dive analyses on core metrics (e.g., creator churn, reader LTV, network monetization, conversion funnels) to guide product and monetization decisions.
- Conduct rigorous competitive analysis, market mapping, and strategic positioning to evaluate new opportunities, industry shifts, and expansion vectors.
- Partner directly with the CEO and CFO to translate complex operational data into clear, actionable executive decisions and board-level strategy.
- Design and run our business cadence—KPI tracking, operational reviews, cross-functional alignment, and objective-setting—keeping the executive team in sync and operating with discipline.
- Lead and mentor a lean team of operators as Substack scales, while remaining willing and eager to do the frontline analytical work yourself.

## Requirements
- 5–10 years of total work experience, including foundational years at a top-tier management consulting firm (McKinsey, Bain, BCG) or investment bank (Morgan Stanley, Goldman Sachs), followed by high-impact BizOps/Strategy experience at a fast-growing tech company.
- Top-tier undergraduate or MBA (HBS, Stanford, Wharton, etc.) preferred.
- Highly comfortable with quantitative modeling and data manipulation (advanced SQL, Excel/financial modeling, Python/R a plus). You don’t ask a team to pull numbers for you—you dig into the database yourself.
- First-principles problem solver: break down complex, messy problems into clear hypotheses and actionable frameworks before writing code or pulling data.
- Bias for action & execution: own implementation end-to-end, rolling up your sleeves to change operational realities.
- Low ego, high ownership: act like an owner and care deeply about solving the right problems for creators and readers.
- Executive-level communication: concise, direct, and persuasive—able to influence senior executives, engineers, and creative partners alike without relying on corporate jargon.

## Compensation
Substack’s compensation package includes a market-competitive salary, equity for all full-time roles, and exceptional benefits. Our cash compensation salary range for this role is $200,000 - $300,000. Multiple factors, including candidate experience and expertise, determine final offer amounts and may vary from the amounts listed above.

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