# Training Program Manager

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Mexico City, Mexico
**Role:** Product Operations
**Experience:** 3+ years
**Skills:** Instructional Design, Adult Learning, E-Learning, Curriculum Development, Learning Management Systems, Data Analysis, Stakeholder Management, Assessment Design, Multimedia Production, Presentation Skills
**Posted:** 2026-09-03

> Develops and leads training and enablement programs for Operations teams, translating business needs into scalable curricula and learning content. Requires 3+ years of training or enablement experience, instructional design expertise, data analysis, and cross-functional stakeholder management.

## Job Description

## Responsibilities
- Design learning curricula to support the vision and strategy of the Operations training program.
- Translate business requirements into comprehensive training curricula and supporting content for operations teams.
- Apply adult learning principles and systematic instructional design across online, classroom, virtual, and blended learning formats.
- Design assessment methodologies aligned with accreditation frameworks and practices.
- Partner with Operations leaders to develop training programs aligned with strategic priorities.
- Analyze metrics to identify high-priority training opportunities and measure impact after launch.
- Collaborate with cross-functional stakeholders on high-priority projects, adapting to emerging needs.
- Assess and respond to training needs amid ambiguity and evolving requirements.
- Harmonize training efforts across delivery centers.

## Requirements
- 3+ years of experience driving training or enablement programs, with instructional design or training experience.
- Experience designing and developing e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products, and other training materials.
- Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance.
- Ability to manage stakeholders with varying priorities and drive creative solutions toward shared goals.

## Nice-to-haves
- Experience with learning management systems or other content delivery platforms.
- Interest in learning new technologies and identifying user and agent issues.
- Ability to distill complex information into clear, concise deliverables.
- Experience identifying recurring customer and specialist issues and developing scalable training solutions.
- Strong written and verbal communication and presentation skills.

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