# Court Filing Manager

**Company:** [Steno](https://hotfix.jobs/companies/steno)
**Location:** Remote
**Role:** Legal
**Salary:** $100k – $130k/yr
**Experience:** 5+ years
**Skills:** california court filing, efiling, tyler odyssey/file & serve, legalconnect, one legal, greenfile, infotrack, sop development, kpi reporting, sla management, case management, CRM, Process Improvement, Performance Management, training development
**Posted:** 2026-08-14

> Leads a high-volume California court filing team, overseeing quality, SLAs, coaching, audits, escalations, hiring, and process improvement. The role requires deep county-level filing expertise, extensive leadership experience, and hands-on familiarity with major eFiling platforms.

## Job Description

## Responsibilities
- Own the day-to-day performance, quality, and output of the Court Filing team across multiple California courts and jurisdictions.
- Manage workload distribution and prioritization, ensuring rush and VIP filings are handled urgently and service-level agreements are met.
- Coach and develop team members through feedback, training, and performance conversations.
- Conduct performance evaluations, set goals and KPIs, and hold the team accountable to quality and productivity standards.
- Serve as the team’s source of California court filing expertise, including county-level requirements, mandatory cover sheets, tentative ruling procedures, courtesy copies, e-service rules, and local practices.
- Audit case files, data entry, and eFiling submissions to identify errors before they reach courts or clients.
- Own escalation and incident reporting for complex filing issues; identify root causes and implement preventive fixes.
- Track rejection trends and workflow bottlenecks and create or refine SOPs and playbooks.
- Liaise with Account Executives, Account Managers, Billing, and other internal stakeholders.
- Own KPI and SLA reporting for the Court Filing team.
- Lead hiring, onboarding, and ramp planning, including interviews and training-material development.
- Partner with Training and Development on onboarding curriculum and ongoing training.
- Own the court-filing portion of new-client onboarding, including data entry and account setup.
- Maintain fluency with Tyler Odyssey/File & Serve, LegalConnect, One Legal, Greenfile, and InfoTrack.
- Partner with Litigation Support leadership on special projects and process improvements, including expansion beyond California.
- Invest in team morale and engagement.

## Requirements
- 5+ years of California court filing or eFiling operations experience, with county-level knowledge of Superior Court requirements.
- 5+ years in a management or leadership role, ideally overseeing a filing, legal operations, or litigation support team.
- Experience managing a high-volume, multi-jurisdiction caseload with consistent quality, accuracy, and SLA performance.
- Hands-on experience with eFiling platforms such as Tyler Odyssey/File & Serve, LegalConnect, One Legal, Greenfile, or InfoTrack.
- Experience building and maintaining SOPs, playbooks, and training materials.
- Strong coaching and people-management skills, including direct feedback and performance conversations.
- Emotional intelligence and a people-first leadership style.
- Excellent cross-functional communication skills.
- A track record of process improvement based on audits, rejection trends, and incident reports.

## Nice-to-Haves
- Experience with case management, CRM, or operational reporting software.
- Experience providing training, webinars, or educational content.
- Knowledge of court filing requirements outside California.
- Experience in a startup or high-growth environment.
- Experience partnering with product or engineering teams to improve internal tools or client-facing portals.

## Compensation & Benefits
- Salary: **$100,000–$130,000**
- Premium medical, dental, and vision coverage, with some plans covering 100% of premiums.
- Wellness and mental-health benefits for employees and families.
- Flexible paid time off.
- Equity options.
- Company-provided 401(k) account.
- Home-office setup and a monthly internet and phone stipend.

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