# Customer Enablement Manager - Figma Weave (New York, United States)

**Company:** [Figma](https://hotfix.jobs/companies/figma)
**Location:** New York, NY
**Role:** Sales Enablement
**Salary:** $122k – $260k/yr
**Experience:** 4+ years
**Skills:** SaaS, Customer Success, Account Management, Figma Weave, Product Adoption, Customer Training, Cross-Functional Collaboration, Ux/Ui, Design Ops, Frontend Development
**Posted:** 2026-01-18

> Drives product adoption and success for large enterprise customers using Figma Weave by designing tailored enablement strategies, delivering training, and building stakeholder relationships. Requires 4+ years in SaaS customer-facing roles with strong communication and consultative skills.

## Job Description

## What you’ll do at Figma Weave:

- Manage the adoption journey for a portfolio of large, commercial and enterprise customers 
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies 
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
- Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma Weave within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration 
- Deliver live and scalable training sessions customized to customer maturity and needs.
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

## We’d love to hear from you if you have:

- 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

## While it’s not required, it’s an added plus if you also have:

- Experience using node-based design products or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development

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