# Senior Technical Implementation Specialist

**Company:** [Plenful](https://hotfix.jobs/companies/plenful)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 4+ years
**Skills:** SQL, Python, APIs, FHIR, Hl7, JSON, Xml, Yaml
**Posted:** 2026-07-23

> Senior Technical Implementation Specialist configuring Plenful's AI workflow automation platform for healthcare customers, providing support, gathering feedback, and collaborating with sales, account management, engineering, and product teams. Requires 4+ years in solutions engineering or implementation, proficiency in SQL/Python, and experience with healthcare APIs and standards.

## Job Description

## Responsibilities
- Configure Plenful for new customers and use cases, executing implementations on established use cases and improving the implementation process for faster customer value.
- Engage customers in meetings to gather feedback, understand needs, assist with custom configuration, guide timelines, and hold customers accountable.
- Provide omnichannel support and build documentation on best practices for the Plenful platform.
- Collaborate with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules.
- Partner with Account Management and Sales to identify and lead implementations for contract expansions.
- Work with Engineering and Product Solutions to communicate new feature needs, product requirements, and close the feedback loop with customer input on design.

## Requirements
- 4+ years in Solutions Engineering, Implementation, Technical Account Management, or related field.
- Experience working directly with customers or managing customer relationships.
- Ability to explain complex technical problems clearly to varied audiences.
- Proficiency in SQL and Python.
- Experience with APIs and/or healthcare integration standards (FHIR, HL7) and formats like JSON, XML, and YAML.
- Strong written and verbal communication skills.
- Ability to solve unstructured problems with a customer-focused approach.
- Experience working across Sales and Account Management teams.
- Strong organizational skills to manage multiple accounts independently.
- Genuine interest in healthcare and improving industry efficiency.
- Comfort in a fast-moving, evolving environment.

## Nice-to-Haves
- Healthcare industry experience (data quality management, prior authorizations, benefits verification).
- BA/BS degree.

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