# Senior Deployment Strategist

**Company:** [Govsignals](https://hotfix.jobs/companies/govsignals)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $150k – $180k/yr
**Experience:** 5+ years
**Skills:** government contracting, FedRAMP, dod impact level, APIs, Integrations, Customer Success, Program Management, Account Management
**Posted:** 2026-07-18

> Own customer onboarding, deployment, training, and expansion for GovSignals AI platform used in federal government contracting. Requires 5+ years in federal consulting, customer success or implementation with deep knowledge of the government contracting lifecycle.

## Job Description

## What You'll Do
- Own onboarding from signed contract through go-live as the single point of accountability for getting customers activated.
- Lead discovery with new customers to understand how their business development, capture, proposal, contracting, and operational teams work, then build deployment plans around their organizational structure, workflows, and compliance requirements.
- Translate customer workflows into product configuration, training, and a measurable path to value.
- Drive customer adoption by ensuring GovSignals becomes embedded within day-to-day government contracting workflows.
- Drive expansion and renewals through documented ROI, measurable customer outcomes, and new use cases across teams and organizations.
- Carry customer feedback into product, pricing, and roadmap decisions, and turn cross-customer insights into go-to-market improvements.
- Work closely with the Product Engineering team to continuously improve the platform and customer experience.

## What You Bring
- 5+ years of experience in Federal Consulting, Customer Success, Professional Services, Implementation, Program Management, or Account Management supporting complex enterprise or federal customers.
- Experience working directly with federal agencies, government contractors, or organizations supporting the federal government in customer-facing, operational, or strategic roles.
- Deep understanding of the government contracting lifecycle and the operational workflows that support business development, capture, proposal development, contracting, and program execution.
- Strong critical thinking and sound judgment, with the ability to independently lead customer engagements, solve complex problems, and drive successful outcomes.
- Technical enough to understand enterprise platforms, APIs, data flows, integrations, and product configuration.

**Nice to have:** experience deploying software within FedRAMP, DoD Impact Level, or other highly regulated environments; a background in government, government contracting, the military, or the national security community.

**Ideal background:** GovTech, DefenseTech, enterprise SaaS, federal consulting, military service or federal civilian service.

## Compensation & Benefits
- Base Salary: $150,000–$180,000
- Bonus: Additional performance bonus
- Equity: Meaningful stake in a well-funded, fast-growing startup
- Benefits: medical, vision, and dental, unlimited PTO
- Brooklyn Navy Yard office, 3+ days a week in person, with travel to customer sites (roughly 25%, around onboardings and key reviews).

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