# People Operations Specialist

**Company:** [6sense](https://hotfix.jobs/companies/6sense)
**Location:** Remote
**Role:** People Ops
**Salary:** $56k – $83k/yr
**Experience:** 2+ years
**Skills:** Workday, freshservice, HRIS, phr, shrm, AI Tools, knowledge management systems
**Posted:** 2026-07-29

> Support core People Operations processes across the employee lifecycle at 6sense, including onboarding, benefits administration, data management, accommodations, and employee inquiries. Requires 2-4 years HR experience, bachelor's degree, strong process improvement skills, and familiarity with Workday and Freshservice.

## Job Description

## Responsibilities
- Own assigned portions of the onboarding workflow, including new hire tracking, employee communications, documentation completion, orientation facilitation, and timely escalation of blockers.
- Process employee benefits transactions in Workday, including new hire enrollments and life events, and collect required documentation from employees as applicable.
- Support annual open enrollment activities, employee communications, and issue resolution in partnership with the Benefits team.
- Coordinate routine accommodation process steps, ensuring documentation, routing, and follow-up are handled consistently and confidentially.
- Maintain accurate employee records and files, process employee data changes, and support audit-ready documentation practices.
- Fulfill simple reporting requests and support recurring People Ops reporting needs with attention to data accuracy and confidentiality.
- Support routine policy and process interpretation, escalating complex or high-risk matters to People Partners, Legal, Benefits, or other subject matter experts as appropriate.
- Support EOR employee lifecycle transactions in partnership with internal stakeholders and external EOR partners.
- Serve as a first point of contact for routine employee questions, using approved resources, knowledge articles, and documented workflows.
- Manage assigned employee inquiries and service requests through Freshservice, ensuring timely responses, accurate case notes, appropriate routing, and consistent employee experience.
- Maintain and improve process documentation, job aids, and knowledge base content to support scalable People Ops delivery.
- Identify opportunities to reduce manual work, improve workflows, and increase consistency through better use of systems, documentation, automation, and AI.
- Analyze employee inquiry trends and recommend improvements to documentation, training materials, workflows, and self-service content.
- Support People Ops projects and cross-functional initiatives as needed.

## Requirements
- 2-4 years of experience in Human Resources.
- Bachelor's degree in human resources or related field.
- Experience supporting employee lifecycle processes, including onboarding, offboarding, employee data management, benefits administration, leaves, or accommodations.
- Familiarity with HRIS and People systems (Workday, Freshservice).
- Strong process thinking ability and experience improving existing processes through efficient use of technology and design.
- Experience maintaining documentation, knowledge bases, process guides, or operational procedures.
- Comfortable leveraging AI tools, knowledge management systems, and self-service resources.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Customer service mindset with emphasis on creating the best possible employee experience.
- Working knowledge of HR compliance concepts, employment practices, benefits administration, leave processes, and employee lifecycle operations.
- Demonstrated ability to handle sensitive and confidential information with professionalism and discretion.

## Nice-to-Haves
- PHR or SHRM Certified.

## Compensation and Benefits
Base Salary Range: $56,250.00 - $82,500.00. The base salary is one component of total compensation, which may include a bonus program or commission plan, and stock options. Additional benefits include health insurance coverage, life and disability insurance, a 401K employer matching program, paid holidays, self-care days, paid time off (PTO), paid parental leave, quarterly self-care days off, generous paid time-off, stock options, equipment and support for remote work, access to LinkedIn Learning platform, quarterly wellness education sessions, wellness days, and ERG-hosted events.

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