# Product Operations Manager, AI & Systems

**Company:** [Justworks](https://hotfix.jobs/companies/justworks)
**Location:** New York, NY
**Role:** Product Operations
**Salary:** $127k – $173k/yr
**Experience:** 5+ years
**Skills:** AI, Product Development Lifecycle, Pdlc, Workflow Automation, Knowledge Management, Roadmapping, Tooling, Metrics Tracking, Data Analysis, Systems Thinking
**Posted:** 2026-04-24

> Builds and evolves AI-powered workflows, tooling, and knowledge systems to streamline product organization operations across planning, building, and scaling. Partners with Product, Engineering, and GTM teams; requires 5+ years in product ops or management with strong AI fluency.

## Job Description

## Responsibilities
- Own and evolve the product development lifecycle as a system – using AI to diagnose breakdowns, redesign workflows, and continuously improve how we build
- Build AI-powered workflows that reduce the administrative layer of product work – including spec-to-GTM translation, synthesis of customer signals, QA scenario generation, and automated progress reporting
- Build and maintain the product organization’s knowledge layer and sources of truth – including roadmap data, decision logs, and project status – structured for both human and AI consumption
- Own and evolve the product tooling ecosystem – driving consistency, standardization, and thoughtful adoption across teams
- Drive adoption, enablement, and upskilling across the Product organization – ensuring teams effectively use the systems, tools, and AI workflows you build
- Scale what works – identify high-impact workflows and patterns emerging within teams and turn them into shared standards through tooling, documentation, and enablement
- Own PM hiring infrastructure and product ops metrics – including hiring design and onboarding, and defining and tracking the metrics that inform product leadership decisions

## What you'll need
- 5+ years in product operations, product management, strategy/operations, or a related role — with a track record of building systems and tooling, not just managing processes
- Deep fluency with AI as a core part of your workflow — you use it instinctively in your own work and know how to design systems that meaningfully leverage it
- Strong product judgment applied internally — you approach operational problems with the same rigor as customer-facing ones, with a bias toward simple, scalable solutions
- High data fluency — able to define meaningful metrics, instrument systems, and translate insights into action
- Strong systems thinking — you can distinguish between process issues and structural problems, and know when to optimize vs redesign
- Clear, direct communication — able to surface what’s working and what isn’t, and influence across teams, including senior leadership

## Nice to have
- Experience building or scaling a product organization’s operating system (e.g., PDLC, knowledge management, tooling, hiring, onboarding)
- Experience in a high-growth environment, ideally within a regulated domain (fintech, healthcare, HR tech)

## Compensation
The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $173,300.00 per year.

## Similar roles

- [Program Manager, Voice of the Customer](https://hotfix.jobs/jobs/0b4e746c-36a2-4e8b-a0f5-37d29f7f2ad6) - Figma - Remote - $127k – $269k/yr
- [Product Operations Specialist | Bill Pay](https://hotfix.jobs/jobs/7bd15dbd-5fde-4e11-85ac-394ebed4a874) - Ramp - New York, NY - $128k – $180k/yr
- [Manager, CX AI Strategy](https://hotfix.jobs/jobs/8e729226-118a-4186-92d9-d253adc653d1) - Brex - Salt Lake City, UT - $126k – $157k/yr
- [Product Operations, Implementation (Accounting) | Housing](https://hotfix.jobs/jobs/8da33e11-6c64-4aaa-9747-80c88ad3b721) - EliseAI - New York, NY - $130k – $230k/yr
- [UX Research Operations Program Manager](https://hotfix.jobs/jobs/4d337049-e69c-432d-aae0-f95377e0f2b2) - Zoox - Foster City, CA - $123k – $168k/yr

**Apply:** https://hotfix.jobs/jobs/e8bf486c-e599-4ed8-868e-2f9ac9f91f0f
**Canonical:** https://hotfix.jobs/jobs/e8bf486c-e599-4ed8-868e-2f9ac9f91f0f