# Technical Customer Support Associate

**Company:** [Narmi](https://hotfix.jobs/companies/narmi)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 2+ years
**Skills:** technical customer support, Troubleshooting, saas infrastructure, payload logs, error handling, Financial Services, digital banking, customer communication
**Posted:** 2026-07-24

> Provide front-line technical support to financial institutions using Narmi's digital banking platform. Troubleshoot issues, act as product SME, advocate for improvements, and collaborate with Delivery, CS, Engineering and Product teams. Requires 2+ years technical support experience, BA/BS, and PST/MT timezone.

## Job Description

## What you’ll do

- Provide front-line support for Narmi Customers
- Communicate with customers to efficiently resolve questions and issues
- Conduct troubleshooting to investigate or recreate technical inquiries
- Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools
- Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value
- Impact an evolving support team and digital platform
- Identify and advocate for opportunities to improve the customer support and product experience
- Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences

## What you’ll bring

**Required**
- 2-3+ years in a technical customer support role
- Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
- Demonstrated thoroughness and accuracy when tackling tasks
- Experience navigating ambiguity and problem-solving
- Excellent communication skills and comfort in customer-facing conversations
- PST or MT timezone to cover West Coast customers
- B.A. or B.S. degree

**Preferred**
- Prior SaaS-based technology, financial services, and/or digital banking experience
- Familiarity with SaaS based infrastructure and interpreting payload logs, error handling, etc. to diagnose issues

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**Apply:** https://hotfix.jobs/jobs/e8a912b0-ca15-458b-b099-a2ea0e06639e
**Canonical:** https://hotfix.jobs/jobs/e8a912b0-ca15-458b-b099-a2ea0e06639e