# US Payroll Operations

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Revenue Operations
**Salary:** $180k – $200k/yr
**Experience:** 7+ years
**Skills:** Workday Payroll, Us Payroll Regulations, Multi-State Taxation, Payroll Compliance, Adp Smartcompliance, Process Automation, Sop Documentation, M&A Payroll Support
**Posted:** 2026-07-08

> Process and scale US payroll operations for 5,000+ employees at a high-growth AI company. Requires 7+ years payroll experience, Workday expertise, deep US compliance knowledge, and a drive for automation and process improvement.

## Job Description

## Responsibilities
- Process biweekly payrolls for 5,000+ US employees, ensuring accurate and timely payroll delivery for exempt and non-exempt populations while maintaining compliance across federal, state and local regulations.
- Support payroll activities related to mergers & acquisitions, including final payroll processing, tax account closures, W-2 reporting, payroll record retention, compliance requirements and payroll integration or wind-down activities.
- Lead day-to-day workflows with outsourced payroll/BPO partners to ensure SLAs are met, quality standards are upheld and identify opportunities to improve quality, efficiency and controls.
- Deliver exceptional employee support by resolving payroll inquiries with a strong service mindset, ensuring clear communication, timely resolution and adherence to established SLAs.
- Drive continuous process improvement through automation, AI-enabled solutions, workflow redesign and system optimization, reducing manual effort while enhancing accuracy, compliance and employee experiences.
- Create and maintain process documentation, SOPs and process maps to support scalable payroll operations and audit readiness.
- Partner closely with HR, Benefits and other cross-functional teams to ensure clean upstream inputs and accurate downstream reporting.
- Create and maintain employee-facing payroll resources, knowledge base articles and self-service tools that improve transparency, reduce inquiry volume and improve the employee experience.

## Requirements
- 7+ years of progressive experience in payroll operations, preferably in a fast-paced or high-growth environment.
- Strong working knowledge of U.S. federal, state, and local payroll regulations, including employee mobility, multi-state taxation and standard payroll practices.
- Hands-on experience with Workday Payroll required.
- Ability to independently manage multiple competing priorities, take ownership of outcomes, and deliver high-quality work under tight deadlines.
- Strong analytical and problem-solving skills with a high attention to detail.
- Clear and concise communication skills, with the ability to partner effectively with internal and external stakeholders.
- Bachelor's degree in Finance, Accounting, HR, or a related field, or equivalent practical experience.
- CPP certification is strongly preferred.

## Nice-to-Haves
- ADP SmartCompliance experience.

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