# Customer Success Associate

**Company:** [Voltus](https://hotfix.jobs/companies/voltus)
**Location:** Remote
**Role:** Customer Success
**Salary:** $70k – $74k/yr
**Experience:** 3+ years
**Skills:** Salesforce, Customer Success, Onboarding, Account Management, Cross-Functional Collaboration, energy markets, demand response
**Posted:** 2024-02-08

> Customer Success Associate responsible for managing end-to-end customer onboarding, driving efficient market entry for demand response programs, maintaining relationships, and providing ongoing account support to commercial and industrial customers while partnering cross-functionally with Sales, Operations, and Energy Markets teams.

## Job Description

## Responsibilities
- Manage new and existing customer onboarding from start to finish.
- Serve as the primary point of contact for customers throughout the onboarding journey.
- Partner with Sales, Operations, and Energy Markets teams to deliver the best customer experience.
- Drive adoption and set expectations at the beginning of the customer journey.
- Schedule and lead business meetings with internal teams and customers.
- Communicate onboarding status effectively to avoid delays and ensure seamless internal handoff.
- Provide ongoing account support to customers and sales teams beyond onboarding.
- Reduce the time it takes for a customer to enter the market and ensure they are prepared to perform and earn money.
- Eliminate internal seams so other team members can work efficiently.
- Maintain and grow customer relationships beyond onboarding.
- Provide the Sales team with ongoing account support.

## Requirements
- Process-minded with a focus on developing new, more efficient ways to do things.
- Strong attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency.
- Highly organized with the ability to collect and maintain comprehensive and accurate records.
- Passion for working with customers daily.
- Excellent "bedside manner" with a blend of persistence, diplomacy, and energy.
- Fulfillment in helping others succeed.
- Strong empathy for customers combined with passion for revenue and growth.
- Excellent communication and presentation skills.
- Ability to shift priorities quickly when necessary.
- Strong cross-functional collaboration skills.
- Strong Salesforce experience and enthusiasm for using technology to drive efficiency, scalability, and value.
- Understanding of or interest in the role of demand-side resources in energy markets.
- 3+ years experience in customer-facing role(s). Experience working with operations leaders at commercial, industrial, and institutional facilities a plus.
- Relevant Bachelor’s degree (preferred).
- Experience in the energy industry and/or working with our customer profile is required.

## Nice-to-Haves
- Experience working with operations leaders at commercial, industrial, and institutional facilities.

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