# Implementation Manager - Hybrid

**Company:** [Numeral](https://hotfix.jobs/companies/numeral)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $100k – $120k/yr
**Experience:** 2+ years
**Skills:** SQL, Excel, Google Sheets, Data Migration, Project Management, API Integrations, Tax Compliance, Customer Success, Implementation, Onboarding
**Posted:** 2026-06-26

> Lead end-to-end onboarding for high-volume e-commerce clients, guiding them from signed contract to fully compliant and live. Requires 2+ years in implementation/onboarding/customer success and strong project management skills.

## Job Description

## Responsibilities
- Lead the end-to-end onboarding journey for a high-volume book of business, ensuring every merchant hits their "Go-Live" date with 100% accuracy.
- Act as a trusted advisor for clients, guiding them through tax registrations, data transfers, and platform configuration.
- Obsess over "Time-to-Value." Identify bottlenecks in our process and work cross-functionally to remove them.
- Translate complex customer needs into actionable feedback for our Product and Engineering teams.
- Create the documentation, help center articles, and internal playbooks that allow us to scale without losing our "white-glove" touch.
- Dig into data imports and integration settings to ensure our customers' financial data is flowing perfectly.

## Qualifications
- 2+ years of experience in Implementation, Onboarding, Customer Success, or Operations. Startup experience is a massive plus.
- High Operational Rigor: You are a project management pro. You don't let balls drop, and you thrive when juggling 20+ active implementations.
- Technical Empathy: You can explain complex logic (like tax nexus or API integrations) to a non-technical founder with ease.
- Bias for Action: When you see a broken process, you fix it. You don't wait for permission to make things better.
- The "Craft" Mindset: You care about the details. In tax compliance, "almost right" is wrong.
- Startup mindset: Not scared of ambiguity and hungry for rapid growth.
- Intensity & Ownership: This is not a 9-5 — we’re scaling rapidly and have a massive opportunity ahead of us.
- Customer Obsession: You deeply care about the user experience and solving their problems.

## Bonus Points
- Familiarity with SQL, advanced Excel/Sheets, or data migration workflows.
- Experience in Fintech, SaaS, or E-commerce ecosystems.
- Experience using AI tools (LLMs/Prompts) to automate manual parts of your workflow.
- You’ve been an early employee at a fast-growing company and know how to thrive in "organized chaos."

## Compensation & Benefits
- Competitive salary and equity
- Full medical, dental, and vision coverage
- Wellness perks like Headspace and the Peloton One App
- 401(k)
- Lunch and snacks when you’re in the office
- Regular team offsites and company events

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