# Developer Support Engineer

**Company:** [Braintrust](https://hotfix.jobs/companies/braintrust)
**Location:** San Francisco, CA
**Role:** Support Engineering
**Salary:** $157k – $205k/yr
**Experience:** 1+ years
**Skills:** Python, TypeScript, APIs, SDKs, LLM APIs, Kubernetes, Terraform, OpenAI, Anthropic
**Posted:** 2026-07-08

> Developer Support Engineer helping LLM application builders troubleshoot API/SDK issues in Python/TypeScript codebases, reproduce bugs, write documentation, improve developer experience, and relay feedback to product/engineering teams. Requires 1+ years supporting developer products, strong coding and communication skills.

## Job Description

## What You’ll Do
- Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
- Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.
- Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.
- Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.
- Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
- Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
- Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
- Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
- Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
- Develop and champion opinionated stances on improving developer experience and product reliability.

## What we're looking for
- Have a minimum of one year of experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing role.
- Can write, debug, and reason through Python and/or TypeScript codebases.
- Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
- Take personal ownership of technical problems and follow through until customers are unblocked.
- Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues.
- Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.

## Bonus Points For
- Experience supporting developer tools, ML infrastructure, or observability platforms.
- Familiarity with OpenAI, Anthropic, or similar LLM APIs.
- Comfort working with datasets, evaluation metrics, or prompt engineering.
- Experience contributing to support tooling, documentation, or product-led growth initiatives.
- Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.
- Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.
- Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).

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