# Forward-Deployed Engineer

**Company:** [Prox](https://hotfix.jobs/companies/prox)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $160k – $190k/yr
**Experience:** 5+ years
**Skills:** Ai Systems, Deployment Infrastructure, Evals, Rollout Analytics, Debugging, Product Specification, Integrations, Retrieval Systems, Citations, Metrics Tracking
**Posted:** 2026-07-06

> Forward-deployed engineer owning real-world AI product rollouts for manufacturers. Travel on-site to dealerships and customer sites to configure, test, train, measure adoption, debug issues, and drive product fixes from field feedback.

## Job Description

## Responsibilities
- Own customer deployments from kickoff to successful rollout: learn workflows, configure Prox, test use cases, train users, monitor adoption.
- Help roll out Prox across distributed networks (dealerships, support/sales teams, field reps): determine needs for tablets, desktops, dashboards, websites, connectors.
- Build tests and evals to determine deployment readiness (accuracy on common questions, compatibility, citations, escalation, trust for technicians/sales reps).
- Define and track rollout metrics: adoption, repeat usage, answer quality, escalation rates, quote completion, support deflection, latency, failed sessions.
- Turn customer pain into product improvements: write specs, reproduce issues (bad retrieval, unstable integrations, poor UX), work with founding engineers to ship fixes.
- Travel on-site to customers: sit with users, run trainings, debug workflows in person, build trust.

## Requirements
- Strong engineer who can build, debug, ship, and reason about systems without a perfect spec.
- Customer-facing skills: communicate effectively with VPs, dealer principals, support reps, technicians.
- Operationally intense: manage complex rollouts, resolve all loose ends.
- Good product taste: distinguish "technically works" from "real user would trust this".
- Comfortable with meaningful customer travel; enjoy field work.
- High agency: unblock rollouts by finding customers, logs, engineers, workflows, queries.
- Clear writer: turn feedback into Linear issues, specs, rollout notes, postmortems.

## Nice-to-Haves
- Experience with grounded AI systems, product reasoning, messy customer-facing workflows.
- Background in technical support, product sales tools, or manufacturing/dealership environments.

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