# Enterprise Solutions Consultant/Regional Launcher, LATAM

**Company:** [Nash](https://hotfix.jobs/companies/nash)
**Location:** Unspecified
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** SQL, SaaS, Enterprise Implementations, Technical Discovery, System Integration, Customer Success, Account Management, Logistics, Last-Mile Delivery, Production Troubleshooting
**Posted:** 2026-09-03

> Own enterprise technical discovery, implementations, adoption, and renewals for Nash’s Latin American expansion while defining the region’s customer success operating model. Requires 5+ years in customer success, solutions consulting, implementation, or operations, plus Spanish and English fluency and technical integration skills.

## Job Description

## Responsibilities
- Lead technical discovery and operational design for enterprise sales cycles across Latin America.
- Run discovery with engineering and operations teams; define integration approaches; build demonstrations and pilots; and resolve architecture, data, and scalability questions.
- Own regional implementations from requirements and configuration through integration, operator training, go-live, and stabilization.
- Coordinate customer stakeholders with central engineering and specialist teams, remaining accountable for delivery performance until operations are stable.
- Manage regional accounts across dispatch, operational, and executive stakeholders.
- Run business reviews, success plans, escalation paths, and the operating rhythm for each account.
- Track adoption, delivery performance, and platform health to identify underused or underperforming areas and prioritize workstreams.
- Own customer relationships, adoption, and renewals; the role carries no sales quota.
- Define and document the Latin America customer success model, including onboarding sequences, health metrics, review formats, and escalation protocols.
- Adapt the global approach to local carrier ecosystems, payment and addressing conventions, and delivery expectations.
- Represent regional needs to product and engineering and turn field observations into prioritized product requests.

## Requirements
- 5+ years of experience across customer success, solutions consulting, implementation, or operations roles in SaaS, logistics, or marketplaces.
- Experience delivering complex enterprise implementations or managing large accounts with renewals, expansions, or major deployments.
- Ability to lead technical discovery, define integration approaches, write basic SQL, and troubleshoot production configuration issues.
- Understanding of delivery operations, including carrier ecosystems, addressing and payment conventions, and Latin American last-mile conditions.
- Professional fluency in Spanish and English.
- Ability to build processes and operating models in an environment without established procedures.
- Clear, concise communication with engineering teams and executive stakeholders.
- Willingness to travel regularly to customer sites and across the region.

## Nice to Have
- Portuguese proficiency.
- Experience in Latin American delivery operations or logistics.

## Compensation and Benefits
- Not specified.

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