# Sr. Manager, Commercial Customer Success

**Company:** [Vanta](https://hotfix.jobs/companies/vanta)
**Location:** Remote
**Role:** Customer Success
**Salary:** $198k – $233k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, Revenue Retention, Customer Health, Success Planning, Risk Management, Portfolio Prioritization, Executive Relationships, Cybersecurity, Data Analysis, AI
**Posted:** 2026-08-17

> Leads and develops a team of commercial Customer Success Managers responsible for onboarding, adoption, retention, advocacy, and expansion. The role shapes upmarket customer success strategy, coaches performance, and partners cross-functionally to deliver value for complex commercial customers.

## Job Description

## Responsibilities
- Hire, mentor, and develop a team of expert Customer Success Managers while fostering customer centricity, high performance, and accountability.
- Influence the customer success methodology across implementation, adoption, customer value, and risk management.
- Define strategies and coach the team to achieve KPIs, including revenue retention and customer health.
- Drive portfolio prioritization, success planning, risk management, and expansion identification.
- Develop enablement programs that build expertise in Vanta’s products, the cybersecurity space, and Customer Success skills.
- Partner with revenue operations, product, marketing, sales, recruiting, and other cross-functional teams.
- Lead a team managing books of approximately 40–55 accounts.
- Contribute to transformational change in a fast-paced startup environment.

## Requirements
- Proven high performance in Customer Success or Account Management, with the ability to mentor peers and transition into team leadership.
- Passion for team development, including defining onboarding and ongoing enablement programs that support career growth.
- Experience managing commercial customers with complex product requirements and multiple stakeholder levels.
- Track record of establishing executive relationships, navigating issues and escalations, and balancing customer and business needs.
- Strong critical-thinking and communication skills.
- History of making data-backed decisions using structured frameworks.
- Ability to lead teams effectively through change in a fast-paced environment.
- Curiosity about emerging technologies and enthusiasm for cybersecurity.
- Strong problem-solving skills and enthusiasm for making an early, significant impact at a startup.
- Willingness to use AI responsibly to improve efficiency and impact.

## Compensation and Benefits
- Base salary: $198,000–$233,000.
- Equity.
- Comprehensive medical, dental, and vision coverage, with employee-only premiums covered for most medical plans.
- 16 weeks of paid parental leave.
- Health and wellness stipend.
- Remote workspace, internet, and cellphone stipends.
- Commuter benefits for team members reporting to the San Francisco and New York City offices.
- Family planning benefits.
- Matching 401(k) contribution with immediate vesting.
- Flexible PTO and 80 hours of sick time.
- 11 company-paid holidays.
- Virtual team-building activities, lunch-and-learns, and company-wide events.

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