# Software Engineer, Production Support

**Company:** [Fieldguide](https://hotfix.jobs/companies/fieldguide)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $150k – $180k/yr
**Experience:** 2+ years
**Skills:** TypeScript, React, Node.js, Python, GraphQL, Postgres, SQL, JavaScript, APIs
**Posted:** 2026-04-21

> Software Engineer in Production Support debugs complex product issues across frontend, APIs, and data flows, ships fixes, and improves system reliability as technical escalation for support team. Requires 2+ years experience with TypeScript, React, Node.js, Python, GraphQL, and PostgreSQL.

## Job Description

## Responsibilities

### Debug & Resolve Complex Issues
- Investigate escalations across frontend (JavaScript), APIs, and data flows
- Reproduce issues and identify root causes
- Work across the stack to understand system behavior

### Ship Fixes & Improvements
- Write and ship small-to-medium fixes (PRs)
- Improve reliability and reduce repeat issues
- Contribute incremental product improvements

### Support the Support Team
- Act as the technical escalation point for support representatives
- Provide clear guidance and unblock issues quickly
- Help improve debugging workflows and internal playbooks

### Contribute to Customer Feedback Execution
- Translate structured customer feedback into actionable technical issues
- Provide T-shirt sizing (S / M / L) from an engineering perspective
- Identify small, high-impact fixes that can be shipped quickly
- Help close the loop on resolved issues

### Drive Systemic Improvements
- Identify recurring issues and eliminate them
- Improve logging, observability, and debugging processes
- Build lightweight tooling or scripts to improve efficiency

## Requirements
- 2+ years of experience in Software Engineering, Developer Support / DevEx, Solutions Engineering, or Technical Product Support ideally for a B2B SaaS platform
- Familiarity with modern web technologies such as **TypeScript**, **React**, **Node.js**, **Python**, **GraphQL**
- Experience working with relational databases (e.g. **PostgreSQL**), including: understanding data models, writing/debugging SQL queries, investigating data inconsistencies
- Comfortable reading and navigating production codebases
- Experience debugging across: browser dev tools, APIs and network requests, frontend UI/state issues, backend data flows and database interactions
- Effective communication with an ability to code-switch between technical and non-technical audiences
- Experience shipping code (PRs, fixes, and small features)

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**Apply:** https://hotfix.jobs/jobs/e7931146-21c3-40f6-852f-430b7414e142
**Canonical:** https://hotfix.jobs/jobs/e7931146-21c3-40f6-852f-430b7414e142