# AV & Event Engineer L4

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, NY, Vermont, Washington, DC, Washington
**Role:** Support Engineering
**Salary:** $107k – $157k/yr
**Experience:** 8+ years
**Skills:** Crestron, Extron, Zoom, Google Meet, Microsoft Teams, Webex, Avixa Cts-D, Avixa Cts-I, Servicenow, Itil
**Posted:** 2026-05-15

> Design, deploy, and maintain AV systems while supporting hybrid/remote events and executive conferencing needs. Requires 8+ years of AV experience, multiple professional certifications, and strong troubleshooting skills.

## Job Description

## Responsibilities
- Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.
- Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.
- Support remote, executive and in-person events, including setup, testing, and operation of AV equipment.
- Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements.
- Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events.
- Stay updated with the latest AV technology trends, tools, and best practices.
- Conduct training sessions and create user documentation for AV systems.
- Perform regular maintenance, upgrades, and system optimizations.
- Monitor and analyze AV performance metrics and propose improvements.
- Occasional business travel required (approximately 15%).

## Requirements
- Bachelor’s degree in Audiovisual Technology, Information Technology, or equivalent experience.
- Mac OS proficiency and Windows OS familiarity for remote troubleshooting.
- 8+ years experience using AV and Events software such as Zoom and Google Meet.
- Established understanding of troubleshooting signal flow for conference rooms.
- Working knowledge of industry standard equipment (Crestron, Neat, Logitech, etc.).
- Crestron Certified Programmer (CCP) or Extron AV Associate certification.
- Event Technology Specialist (ETS) certification.
- AVIXA CTS-D and CTS-I certifications.
- Certifications for hardware manufacturers (Shure, Crestron, Chief, QSC, Biamp).
- Project Management Professional (PMP) certification.
- ITIL v4 Foundation or similar.
- Google Workplace Certification.
- Flexibility to work outside regular business hours.
- Previous experience with remote event support and virtual meeting platforms.

## Nice-to-Haves
- Familiarity with ServiceNow.
- Apple Certified Support Professional (ACSP) or Microsoft equivalent.
- Advanced certification in specific AV technologies.

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