# Senior Experience Designer, Internal Experiences

**Company:** [Justworks](https://hotfix.jobs/companies/justworks)
**Location:** New York, NY
**Role:** Product Design
**Salary:** $166k – $214k/yr
**Experience:** 5+ years
**Skills:** Figma, user experience design, systems thinking, Visual Design, Typography, research, Data Analysis, Product Design, Cross-Functional Collaboration
**Posted:** 2026-07-23

> Senior Experience Designer responsible for creating and enabling internal experiences that bridge product, service, and operations at Justworks to elevate overall customer experience. Requires 5+ years designing complex integrated human/software services, strong cross-functional collaboration, and fluency in Figma.

## Job Description

## What You Will Work On
- Advocate for Justworks users and champion operational simplicity across all touchpoints; balancing UX concerns with business goals, technological constraints, and broader company strategy.
- Collaborate closely with partners in Product, Engineering, Research and Data to define scope and align on user and business goals.
- Participate in discovery efforts and leverage insights to frame design problems and translate them into actionable solutions.
- Partner with peers in other design teams to extend and adapt systems where necessary.
- Help guide and support less-experienced designers contributing to shared efforts.

## How You Will Do Your Work
Success in this role is anchored in the following competencies:
- **Customer Focus**: Advocate for user needs and balance these with business constraints, grounding design in insights and data.
- **Systems thinking**: Design across connected steps and decisions, rather than isolated features.
- **Craft excellence**: Deliver high-quality, polished work that aligns with the Justworks brand and design system guidelines.
- **Collaboration**: Work closely with partners in Engineering, Product, Data, and Research to shape and deliver solutions.
- **Communication**: Use artifacts and storytelling to build shared understanding and guide team decisions.
- **Adaptability**: Stay grounded in user needs while flexing approaches to meet evolving context or constraints.

## Qualifications
### Prior Experience
- 5+ years of professional experience in designing for complex, integrated human/software service delivery, ideally in human resources, healthcare, insurance, benefits, or related domains.
- Strong collaboration experience working as part of a cross-functional team, collaborating fluidly with engineers, product managers, researchers, data scientists, and others.
- Ability to visually model complex information structures and use these models to communicate complex ideas, reveal insights, and align non-design audiences to a problem/solution space.
- Practical understanding of how qualitative and quantitative research and data inform product and design decisions.
- Attention to detail, and a refined sense of craft in visual design, typography, and brand expression.
- Fluency in Figma and other common design tools.

### Portfolio
- A portfolio of case studies demonstrating experience leading complex product design efforts, including clear problem framing, collaboration processes, final solutions, and measurable outcomes.

**Compensation**: The base wage range for this position based in our New York City Office is targeted at $166,000.00 to $214,000.00 per year. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.

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