# Hardware Solution Specialist

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Atlanta, GA, Chicago, IL
**Role:** Support Engineering
**Experience:** 5+ years
**Skills:** Networking, It Infrastructure, Hardware Troubleshooting, Splunk, Datadog, Grafana, SQL, Dhcp, DNS, Firewall Configuration, MDM, Android Development, iOS, React Native
**Posted:** 2026-05-19

> Network support specialist for Stripe Terminal, troubleshooting hardware, connectivity, and integrations for enterprise users. Requires 5+ years in networking/IT infrastructure and strong troubleshooting skills.

## Job Description

## Responsibilities
- Build familiarity with Stripe Terminal’s rapidly growing product suite, which includes EMVCo certified card readers, Tap to Pay on iPhone/Android, POS integrations, payment gateway partnerships and cloud-based device management
- Troubleshoot issues and advise both SaaS platforms and direct enterprise users on their integrations and connectivity/hardware setup across multiple channels (including email, chat, and live calls)
- Identify patterns in user issues, craft support materials and propose improvements to the Terminal Engineering team
- Take an analytical approach to tracking points of friction for users and work cross-functionally to drive step-function improvements in user experience
- Optimize our internal and external documentation for both technical and non-technical audiences

## Requirements
- 5+ years of experience in networking, IT infrastructure, and/or hardware troubleshooting
- Proven ability to partner with IT teams to stand up reliable infrastructure: dedicated LANs, DHCP/DNS hygiene, firewall/proxy rules and MDM configuration
- Ability to troubleshoot issues across the device stack, including OS, ROM/firmware and application layers
- Ability to interpret logs and reader diagnostics, including from tools like Splunk, Datadog and Grafana
- Ability to self-serve basic SQL queries and comfortable modifying more complex ones
- Operations savvy mindset, with an ability to identify and eliminate process friction while building scalable processes
- Excel at written communication skills, with a passion to interact with users of varied technical backgrounds clearly and empathetically

## Nice to Haves
- Payments domain knowledge, including hands-on experience with card readers and POS applications
- Past experience in full-stack software development. Experience with Android mobile development preferred
- Willingness to travel for site visits, pilot deployments, and complex escalations

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