# AI Success Manager

**Company:** [Broccoli AI](https://hotfix.jobs/companies/broccoli-ai)
**Location:** Remote
**Role:** Customer Success
**Skills:** Claude, AI Agents, Data Analytics, Metrics, Customer Onboarding, Revenue Growth, Ndr, Product Adoption, Servicetitan, AI Automation
**Posted:** 2025-12-18

> Owns portfolio of SMB to enterprise customers using Broccoli AI for home services. Drives AI agent adoption, monitors usage metrics, executes expansions for revenue growth (NDR), and ensures onboarding success with product team collaboration.

## Job Description

## Responsibilities
- Own a portfolio of customers (SMB → enterprise)
- Drive adoption and usage of Broccoli’s AI agents
- Identify and execute expansion opportunities: more call volume, more products (inbound, outbound, QA, etc.), more locations
- Monitor account health using data (usage, bookings)
- Run onboarding and ensure fast time-to-value
- Work closely with product + engineering to improve outcomes

## Requirements
**Analytical:** Comfortable with data and metrics; quickly understand what’s working vs not
**Operator mindset:** Don’t wait for instructions — figure things out; think in workflows and outcomes, not tasks
**AI-native:** Use tools like Claude to move faster and automate work; look for leverage in everything
**Revenue-oriented:** Understand job is to grow accounts, not just support; comfortable identifying and pushing upsells
**Customer-focused (but not soft):** Care about customer outcomes — revenue, bookings, efficiency; willing to push customers to change operations

## Success Metrics
- Accounts expand consistently
- High product adoption and usage
- Low churn, high NDR
- Customers see clear ROI
- Manage more accounts over time without losing quality (through systems + AI)

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**Canonical:** https://hotfix.jobs/jobs/e6d34985-1408-47ea-9247-ba50013ca6a6