# Learning & Development Lead, Risk Ops

**Company:** [Current](https://hotfix.jobs/companies/current)
**Location:** New York, NY
**Role:** People Ops
**Salary:** $95k – $130k/yr
**Experience:** 4+ years
**Skills:** Instructional Design, training program design, disputes operations, fraud operations, risk operations, reg e, reg z, cfpb guidelines, learning management systems, lessonly, workramp, talentlms, quality assurance, bpo governance, e-learning
**Posted:** 2026-08-06

> Leads the design, governance, and continuous improvement of disputes and broader risk operations training across internal and BPO teams. The role requires 4+ years of training or instructional design experience, strong consumer financial regulatory knowledge, and the ability to scale programs using QA and performance data.

## Job Description

## Responsibilities

### Disputes Training Ownership and Curriculum Development
- Own and continuously improve the disputes training curriculum, ensuring content is accurate, current, and aligned to regulatory and operational standards.
- Design, build, and maintain onboarding modules, procedural guides, regulatory compliance training, and targeted refreshers for BPO and internal teams.
- Ensure training content reflects current **Reg E**, **Reg Z**, and **CFPB** requirements and is updated when policy, product, or compliance requirements change.
- Partner with the QA Lead to use QA findings, error trends, and calibration insights to prioritize training, update content, and create remediation programs.

### Internal Team and BPO Training Delivery
- Build and own the formal training program for the internal disputes team, including structured onboarding, readiness criteria, and ongoing skills development.
- Govern training delivery across outsourced partner teams by setting standards for content accuracy, regulatory alignment, and quality.
- Define team member readiness and nesting criteria with Operations leadership.
- Monitor new hire performance through ramp and adjust training interventions using QA and productivity data.
- Develop and maintain facilitator guides and delivery materials that support consistent training across in-house and outsourced teams.

### Reporting and Risk Operations Coverage
- Track learning effectiveness using performance data and QA score trends.
- Report training outcomes and new-hire ramp progress to Risk Operations leadership.
- Partner with Compliance and Risk to ensure training content is reviewed, approved, and documented for audit readiness and regulatory examinations.
- Assess training across non-disputes risk functions, identify gaps, and build toward a consistent program as those areas mature.

## Requirements
- 4+ years of experience in training, instructional design, or operations training, with direct experience designing programs for disputes, fraud, or financial risk operations.
- Strong understanding of consumer financial regulations applicable to disputes, including **Reg E**, **Reg Z**, and **CFPB** guidelines.
- Experience translating regulatory requirements into practical team member training.
- Experience assessing, improving, and scaling training programs in fast-moving operational environments.
- Experience designing and delivering onboarding programs, procedural guides, e-learning modules, and scenario-based exercises.
- Experience working across BPO and internal teams and holding external partners to training standards without direct authority.
- Strong collaboration skills across QA, Operations, Compliance, and Knowledge Management.
- Highly organized, with the ability to manage multiple training projects and deadlines.
- Excellent written and verbal communication skills.

## Nice-to-Haves
- Experience in consumer fintech, neobanking, or payments, particularly at a high-growth startup.
- Familiarity with learning management systems such as **Lessonly**, **Workramp**, or **TalentLMS**.
- Experience designing training programs for BPO or outsourced operations teams, including governance of vendor-delivered training.

## Compensation and Benefits
- Base salary range: **$95,000–$130,000**.
- Compensation is determined by experience, skill level, and qualifications.
- Equity in the form of stock options.
- 401(k) plan.
- Discretionary performance bonus program.
- Biannual performance reviews.
- Medical, dental, and vision premiums covered at 100% for employees and dependents.
- Flexible time off and paid holidays.
- Generous parental leave policy.
- Commuter benefits.
- Fitness benefits.
- Healthcare and dependent care FSA.
- Employee assistance programs focused on mental health.
- Healthcare advocacy program.
- Access to mental health apps.
- Team-building activities.

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