# Incident Responder (Tier 2)

**Company:** [BlackCloak](https://hotfix.jobs/companies/blackcloak)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $80k – $90k/yr
**Experience:** 2+ years
**Skills:** Incident Response, Vulnerability Assessment, Penetration Testing, Forensic Investigation, Windows, macOS, Linux, iOS, Android, Cybersecurity Analysis
**Posted:** 2026-05-27

> Tier 2 Incident Responder handling client onboarding, alert triage, vulnerability scans, and incident response for a cybersecurity platform. Requires 2-5 years of infosec experience and strong client communication skills.

## Job Description

## Responsibilities
- Interface with clients to remotely onboard them onto the BlackCloak platform
- Respond to client inquiries, alerts, incidents, and questions
- Triage cybersecurity alerts, assess the risk and deliver mitigation responses
- Run network vulnerability assessment scans of client infrastructure
- Communicate vulnerability and threat assessments to clients
- Participate in the Incident Response Program
- Be part of an on-call rotation and escalation team
- Provide post-onboarding support to clients through periodic touchpoints as needed in a timely and professional manner
- Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
- Mentor and support Client Success and Security Team Members
- Maintain working knowledge of BlackCloak’s solutions, platform features and best practices

## Requirements
- 2-5 years of experience in an infosec/cybersecurity analyst role
- College degree in an Information Technology (IT/CS/CE) related discipline or equivalent experience
- Penetration and vulnerability testing experience
- Windows and macOS forensic investigation and vulnerability management experience
- Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux
- Operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully
- Strong communication skills and ability to interface with clients
- This role requires occasional time on nights and weekends to address client incidents, emergency onboardings and issues

## Nice-to-Haves
- Industry recognized information security certifications (CISSP, GIAC, OSCP, Security+)

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