# Director, Facility Operations

**Company:** [WHOOP](https://hotfix.jobs/companies/whoop)
**Location:** Boston, MA
**Role:** Business Operations
**Experience:** 10+ years
**Skills:** Facilities Management, Workplace Operations, Hvac, Building Systems, Access Control, Vendor Management, Jira, Sop Development, Emergency Response Planning, Project Management
**Posted:** 2026-06-16

> Lead day-to-day operations and long-term strategy for global workplace facilities, ensuring safe, secure, and efficient environments while managing teams, vendors, building systems, and construction projects.

## Job Description

## Responsibilities
- Lead and develop the Facility Operations team, setting priorities, providing coaching and mentorship, and driving a culture of accountability, service excellence, and continuous improvement.
- Own and manage all facilities-related operations, including ticket triage (e.g., Jira), service level agreements (SLAs), issue resolution, workplace services, and employee support.
- Serve as the primary tenant-side owner of building operations, partnering with landlords, property management teams, and service providers to oversee critical building systems including HVAC, electrical, plumbing, life safety, and building access systems.
- Develop, implement, and continuously improve standard operating procedures (SOPs), security protocols, emergency response plans, business continuity procedures, and workplace safety programs to ensure operational readiness and compliance.
- Manage physical security operations, including access control systems, visitor management processes, badging programs, incident response procedures, and coordination with internal and external security partners.
- Partner with the capital planning team to support office construction, maintenance, and renovation projects by providing facilities expertise, operational input, and on-the-ground coordination.
- Oversee facilities logistics for internal events, meetings, and office configurations to ensure seamless execution and exceptional employee experiences.
- Manage vendor relationships, contracts, budgets, and performance metrics across building services, maintenance providers, and other third-party partners, ensuring quality, cost efficiency, and accountability.
- Conduct routine facility inspections and establish preventative maintenance programs and life cycle analysis of equipment to maximize reliability, mitigate risk, and maintain operational excellence.
- Develop and scale processes, systems, reporting, and performance metrics to improve efficiency, enhance workplace experience, and support organizational growth.

## Qualifications
- 10+ years of experience in facilities management, workplace operations, corporate real estate, or a related field, including leadership responsibility for large-scale office environments.
- Experience leading and developing facilities, workplace, or operations teams, with a demonstrated ability to drive performance and manage through growth and change.
- Deep understanding of commercial building systems from a tenant/operator perspective, including HVAC, electrical, plumbing, life safety, security, and access control systems.
- Proven experience developing and managing SOPs, workplace security programs, emergency preparedness plans, and operational compliance processes.
- Demonstrated success managing vendors, budgets, contracts, and multiple concurrent projects in a fast-paced environment.
- Experience supporting renovations and construction projects in partnership with cross-functional stakeholders and external partners.
- Strong organizational, analytical, and problem-solving skills with a proactive, solutions-oriented mindset.
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across all levels of the organization.
- Experience with ticketing platforms (e.g., Jira, Harmony, Building Engines, Prism), workplace technology systems, and facilities management tools.
- Ability to balance strategic planning with hands-on execution in a dynamic, high-growth workplace environment.
- Available to work outside core business hours as needed, with flexibility for both domestic and international travel.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

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