# IT Systems Administrator

**Company:** [Substack](https://hotfix.jobs/companies/substack)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $120k – $160k/yr
**Experience:** 3+ years
**Skills:** Okta, SSO, SCIM, Iru, Kandji, Jamf, MDM, SOC 2, Vanta, Drata
**Posted:** 2026-06-04

> Own internal IT operations end-to-end: manage Okta identity/access, device onboarding via Iru MDM, SaaS tooling, and SOC 2 compliance support. 3-5 years IT admin experience with hands-on Okta and Apple MDM required.

## Job Description

## What You'll Own

### Identity & Access Management
- Administer Okta across our full tool stack — managing SSO, SCIM provisioning, and app integrations
- Onboard and offboard users across both Okta and non-Okta applications
- Add and deactivate tools in Okta as our stack evolves
- Manage and track access for vendors and contractors, ensuring appropriate permissions are granted and revoked promptly

### IT Onboarding & Endpoint Management
- Own the new hire IT onboarding experience — from laptop setup to tool access on day one
- Manage device enrollment, configuration, and compliance through Iru
- Maintain hardware inventory and manage device lifecycle

### SaaS & Vendor Management
- Serve as the point of contact for IT tool vendors
- Identify integration requirements for new tools and manage their setup and deprecation
- Maintain documentation on our tool stack, access policies, and vendor relationships

### SOC 2 Readiness
- Partner with our Systems Team to support SOC 2 compliance efforts
- Help implement and manage our future compliance platform, such as Vanta
- Ensure IT processes around access, onboarding, and offboarding meet audit requirements

## What We're Looking For
- 3–5 years of experience in a corporate IT or systems administration role, ideally at a tech company
- Hands-on Okta experience — you've set up SSO integrations and managed provisioning, not just administered existing configs
- Experience with an Apple-focused MDM — Iru/Kandji, Jamf, or similar
- Familiarity with SOC 2 requirements and ideally experience working in or toward a SOC 2 environment
- Experience with compliance platforms like Vanta or Drata is a plus
- Strong communicator who can work cross-functionally with operations, engineering, and external vendors
- Organized and process-oriented — you document what you build and build for repeatability

## Compensation & Benefits
Substack’s compensation package includes a market-competitive salary, equity for all full-time roles, and exceptional benefits. Our cash compensation salary range for this role is $120,000-$160,000.

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