# Operations Manager, Loan Processing

**Company:** [Upstart](https://hotfix.jobs/companies/upstart)
**Location:** Columbus, OH
**Role:** Business Operations
**Salary:** $79k – $109k/yr
**Experience:** 2+ years
**Skills:** People Management, Operations Management, Kpi Monitoring, Team Leadership, Process Optimization, Cross-Functional Collaboration, Performance Reporting, Analytical Problem Solving, Workflow Management, Staffing Optimization
**Posted:** 2026-06-16

> Oversee daily operations and performance of the Personal Loans team, managing KPIs, workflows, and a team of associates while collaborating cross-functionally to meet production targets.

## Job Description

## Responsibilities
- Manage and oversee the daily operations of the Personal Loans team, ensuring efficient and effective workflows and processes.
- Help develop and implement strategies to optimize team performance and achieve department goals and targets.
- Monitor team performance metrics and KPIs, identify areas for improvement, and implement corrective actions as needed.
- Collaborate with other departments, including Product and Engineering, Learning and Development, and Quality Assurance to ensure seamless operations and adherence to company policies and procedures.
- Prepare and present reports and updates on team performance, including key metrics, trends, and areas of improvement to senior management.
- Work closely alongside the Head of Personal Loans, Workforce Management and Finance to ensure staffing conditions are being optimized.

## Requirements
- 2+ years of people management experience demonstrating strong leadership and interpersonal skills, with the ability to motivate and inspire others to achieve their full potential.
- Excellent communication skills, both written and verbal with the ability to effectively communicate with team members and senior management.
- Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions.

## Preferred Qualifications
- 3+ years of people leadership experience in an operations environment.
- 2+ years of collections and/or servicing experience.

## Compensation & Benefits
- Base salary range: $79,000–$109,200
- Target bonuses and equity compensation
- 401(k) with company match of $2 for every $1 contributed, up to $15,000 annually
- Employee Stock Purchase Plan (ESPP)
- Comprehensive health coverage (medical, dental, vision)
- Health Savings Account contributions
- Life insurance and disability coverage
- Paid time off, sick leave, and company holidays
- Paid family and parental leave
- Employee Assistance Program (EAP)
- Financial wellness resources
- Annual wellness and productivity allowances
- Onsite perks including catered lunches and stocked kitchens

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