# Technical Program Manager, Infrastructure Systems & Tooling

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $225k – $285k/yr
**Experience:** 8+ years
**Skills:** Technical Program Management, Infrastructure Operations, Data Centers, Dashboards, KPIs, Executive Reporting, Data Modeling, APIs, Systems Integration, Workflow Platforms, Business Intelligence, SQL, Automation, Operational Readiness, Commissioning
**Posted:** 2026-09-04

> Own the systems, data, governance, and delivery-tracking mechanisms that scale infrastructure operations across data centers and partners. The role requires 8+ years of technical program management experience, systems implementation expertise, operational reporting fluency, and strong cross-functional influence.

## Job Description

## Responsibilities
- Establish and run Infrastructure Operations’ goal-setting and operating cadence, including quarterly goals, weekly performance reviews, prioritization, action tracking, decision logs, escalation paths, and closure criteria.
- Translate leadership priorities into programs with owners, milestones, dependencies, success metrics, and resourcing assumptions; maintain source-of-truth data for goals, status, dates, risks, and decisions.
- Build and operate dashboards, scorecards, and executive reporting for operational health, capacity readiness, SLA and MTTR performance, delivery pipeline status, and material risks.
- Define authoritative data models and reporting standards for milestones, timelines, delivery risk, capacity state, readiness, handover, exceptions, and operational performance.
- Own delivery tracking across first-party and partner-delivered capacity, including schedules, progress inputs, quantity and timeline forecasts, risks, and cross-functional follow-through.
- Define requirements for capacity acceptance and operational handover, including readiness evidence, risk and exception workflows, approvals, sign-offs, and post-handover action tracking.
- Own information governance and controlled-document lifecycles, including standards, procedures, work instructions, templates, ownership, approvals, versioning, exceptions, and obsolescence.
- Lead software and tooling implementations from discovery through rollout, including workflow mapping, requirements, data and integration patterns, testing, and adoption.
- Improve connections among reporting, ticketing, knowledge, delivery-tracking, sourcing, and operational systems.
- Program-manage cross-functional initiatives involving infrastructure operations, data center engineering, construction, commissioning, sourcing, and external partners.
- Coordinate internal and external resources supporting systems, dashboards, process design, and document governance.
- Capture lessons learned and implement automation and process improvements.

## Requirements
- 8+ years of experience in technical program management, operations program management, infrastructure delivery, operations transformation, or a comparable role in a complex technical environment.
- Experience leading end-to-end software or systems implementations for an operations organization.
- Fluency with dashboards, KPIs, operational data, and executive reporting.
- Experience building governance mechanisms for goal-setting, operating reviews, prioritization, risk and issue management, action tracking, decision logs, and escalations.
- Experience with data centers, construction, commissioning, infrastructure operations, cloud, manufacturing, or another mission-critical physical-infrastructure environment.
- Ability to influence senior leaders, technical owners, vendors, and partner organizations without direct authority.
- Bachelor’s degree in Engineering, Computer Science, Information Systems, Construction Management, Operations Management, Business, or equivalent education and practical experience.

## Nice-to-haves
- Experience with hyperscale or AI infrastructure, including first-party, third-party, colocation, or cloud service provider delivery models.
- Familiarity with project controls, scheduling, operational readiness, commissioning, capacity acceptance, SLA/MTTR reporting, incident or ticketing workflows, and handover governance.
- Technical fluency with APIs, integration patterns, BI and reporting tools, workflow platforms, data quality controls, and automation.
- SQL or equivalent analytical skills.
- Experience managing vendors, consultants, or embedded support resources and converting ad hoc support into repeatable operating capability.

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