# Principal AI Engineer

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Mississauga, Canada
**Role:** ML Engineering
**Salary:** CA$192k – CA$213k/yr
**Experience:** 7+ years
**Skills:** Python, Java, Azure Ai Foundry, Azure Openai, Azure Ai Document Intelligence, Anthropic Claude, LangChain, RAG, Ocr, Ner, Embeddings, Vector Stores, Kubernetes, OpenTelemetry
**Posted:** 2026-09-02

> Leads the architecture, development, and governance of agentic AI platforms and reusable patterns across SaaS products. The role requires principal-level experience with Python, Java, Azure and Anthropic AI technologies, RAG pipelines, model serving, evaluation frameworks, and production governance.

## Job Description

## Responsibilities
- Set the technical vision and reference architecture for agentic AI across applications, including standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.
- Build and govern reusable platform components such as model brokers, multi-model routing, orchestration services, evaluation harnesses, prompt/versioning stores, and telemetry.
- Develop and refine advanced prompting strategies for large language models.
- Drive cross-functional roadmaps and integration standards, including API and versioning contracts, LLM and agent cost/performance optimization, and engineering mentorship.
- Establish evaluation frameworks for LLMs and agentic systems, covering offline and online testing, safety assessments, quality metrics, and business-outcome dashboards.
- Serve as an internal AI subject-matter expert for enterprise applications, leadership, vendors, business partners, and technical teams.
- Identify, prioritize, and execute AI use cases with measurable business outcomes.
- Coach and mentor engineers through peer reviews, knowledge-sharing sessions, engineering best practices, pull-request approvals, and technical-quality improvements.
- Transition prototypes into secure, observable, production-ready solutions while aligning with responsible AI, security, and regulatory requirements.

## Requirements
- Proven leadership shipping agentic AI at scale across multiple products and establishing organization-wide technical standards.
- Hands-on expertise with Microsoft AI technologies, including Azure AI Foundry, Azure OpenAI, and Azure AI Document Intelligence.
- Experience with Anthropic Claude Cowork and Claude Code.
- Advanced Python and Java expertise in production systems, including testing, packaging, and performance profiling.
- Deep experience extending agent frameworks such as Anthropic, LangChain, and Foundry.
- RAG and agent data-pipeline expertise, including document preprocessing, OCR/NER, chunking strategies, embeddings, vector stores, data quality, and versioning.
- Experience evaluating AI systems for quality, cost, and latency.
- Extensive knowledge of enabling and maturing AI in a SaaS environment.
- Experience with model serving and cost/performance optimization, including model-broker patterns, multi-model routing, and serving stacks.
- Knowledge of relational databases such as Microsoft SQL Server and PostgreSQL.
- Experience with system and performance monitoring tools such as AppDynamics, Kibana, and OpenTelemetry.
- BSc/BA in Computer Science or a related field.

## Nice-to-haves
- Docker, Kubernetes, and Istio experience.
- AWS or Azure cloud-services experience, or equivalent.
- Service-oriented architecture experience.
- On-call experience with production-grade systems.

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