# Client Care Advisor

**Company:** [Honor](https://hotfix.jobs/companies/honor)
**Location:** Chicago, IL, San Antonio, TX
**Role:** Customer Success
**Salary:** $80k – $88k/yr
**Experience:** 1+ years
**Skills:** Client Relationship Management, Consultative Sales, Care Coordination, Needs Assessment, Client Retention, CRM, Microsoft Office, Salesforce, Documentation, Performance Tracking, Cross-Functional Collaboration, Care Plan Management
**Posted:** 2026-08-17

> Guides families through care consultations, service starts, reassessments, and ongoing relationship management for older-adult care. The role requires consultative client-facing experience, measurable outcome ownership, strong documentation and coordination skills, and extensive field work across the Chicago area.

## Job Description

## Responsibilities
- Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions.
- Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks.
- Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments.
- Serve as a trusted advisor to families navigating complex care decisions.
- Partner with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery.
- Use data and systems to manage a client portfolio, track performance, and maintain accurate documentation.
- Contribute to referral relationship growth and local market reputation as needed.
- Conduct in-person consultations, service starts, and quality visits across the Chicago area, including DuPage, Will, Lake, and Cook Counties.
- Maintain flexibility for occasional evenings and weekends.

## Requirements
- 1+ year of experience in a consultative, client-facing role, such as healthcare, senior care, social work, or care coordination.
- Ability to guide clients through decisions and drive measurable outcomes, including conversion, retention, or service adoption.
- Strong relationship management skills and experience supporting clients and families over time.
- Experience owning measurable client outcomes.
- Experience leading structured conversations, including discovery, needs assessment, recommendations, and next steps.
- Ability to partner cross-functionally to deliver services and resolve execution challenges.
- Comfort working with CRM systems, documentation standards, defined consultation frameworks, Microsoft Office, and Salesforce or similar tools.
- Operational discipline in managing follow-up, tracking performance, and maintaining accurate records.
- Ability to spend approximately 75% of time in the field.
- Reliable transportation.

## Preferred Qualifications
- Experience working with older adults and families.
- Background in Healthcare Administration, Social Work, Gerontology, or a related field.

## Compensation
- Annual on-target earnings of $80,000–$88,000.
- 20% of earnings is tied to uncapped monthly commission.

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