# Software Engineer, Agents

**Company:** [Decagon](https://hotfix.jobs/companies/decagon)
**Location:** London, United Kingdom
**Role:** Fullstack Engineering
**Salary:** £125k – £180k/yr
**Experience:** 3+ years
**Skills:** Python, TypeScript, Asynchronous Programming, Multimodal Models, Voice Models, Text Models, AI Agents, System Debugging
**Posted:** 2026-05-06

> Build and scale AI agents for complex enterprise customer interactions, owning implementations from development through iteration. The role requires 3+ years of software engineering experience, Python and TypeScript proficiency, asynchronous programming, and strong system-debugging skills.

## Job Description

## Responsibilities
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
- Identify cross-customer trends that guide the evolution of the agent-building platform and research efforts.
- Experiment with and evaluate the latest text and voice models, then integrate them at scale for large enterprise customers.
- Own work end-to-end, from initial implementation through continuous iteration.
- Solve complex system challenges and build reliable, intuitive solutions that scale to millions of users.

## Requirements
- 3+ years of industry experience in software engineering.
- Proficiency with Python, TypeScript, and asynchronous programming.
- Comfort investigating system failures within deep technology stacks using any necessary tools.

## Nice to Have
- Prior experience working with multimodal models.

## Compensation and Benefits
- Compensation of £125,000–£180,000 plus equity.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Monthly wellness, lifestyle, and work-life balance stipend.
- Daily lunches, dinners, and snacks in the office.
- Generous time off, including 25 days of annual leave for UK employees, plus UK public holidays.

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