# Senior Strategic Deployment Manager

**Company:** [Retell AI](https://hotfix.jobs/companies/retell-ai)
**Location:** Unspecified
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** Voice Ai, APIs, Technical Integrations, Webhooks, Telephony, Authentication, LLMs, Automation Workflows, Conversation Flows, Production Deployments
**Posted:** 2026-08-21

> Leads customer deployments of voice AI agents from discovery through production, translating business needs into technical solutions and managing integrations, testing, and launch. Requires fluent Mandarin and English, customer-facing technical experience, strong problem-solving, and comfort with APIs and ambiguous environments.

## Job Description

## Responsibilities
- Lead customer deployments from initial discovery through production launch.
- Understand customer workflows, pain points, and business goals.
- Translate requirements into practical AI workflows and implementation plans.
- Build and configure voice AI agents, conversation flows, and automation workflows.
- Integrate Retell with existing systems, APIs, and business processes.
- Troubleshoot integrations, APIs, webhooks, telephony, authentication, and production deployments.
- Run customer working sessions, demos, technical discussions, and implementation reviews.
- Partner with Sales during discovery, solution design, and evaluations.
- Work with Product and Engineering to resolve issues and communicate product gaps.
- Track project progress, identify risks, and drive deployments toward launch.
- Help customers test, iterate, and optimize agents before and after production.
- Identify expansion opportunities and create repeatable deployment playbooks and best practices.

## Requirements and Qualifications
- Fluent Mandarin and English communication skills.
- Strong customer-facing communication and problem-solving abilities.
- Experience in consulting, solutions engineering, deployment, implementation, customer success engineering, product management, or another customer-facing technical role.
- Comfort working with APIs, technical integrations, and software systems.
- Ability to explain technical concepts to technical and non-technical audiences.
- Strong organization and ability to manage multiple customer projects.
- Ownership, adaptability, and comfort operating in ambiguous, fast-moving environments.
- Excitement about AI, LLMs, and voice technology.
- Willingness to travel for important customer launches and onsite engagements.

## Similar jobs

- [Senior Solutions Architect](https://hotfix.jobs/jobs/951e045e-335c-4d09-ba33-14bf30f3d0e3) - Databricks
- [Senior Solutions Architect, APJC - Hindi Speaking](https://hotfix.jobs/jobs/ad9db963-73fc-4b9d-9c0d-2116dddb9cd0) - Cloudflare
- [Implementation Consultant](https://hotfix.jobs/jobs/0a03fd04-14c1-40cf-8877-7d443bf83af0) - Stripe
- [Solutions Architect](https://hotfix.jobs/jobs/89f38316-0ff3-4449-b216-6fe796e62262) - Databricks - London, United Kingdom
- [Senior Implementation Manager](https://hotfix.jobs/jobs/b7ae0670-e132-4f10-8592-618c587b5c53) - OpenLoop - Remote

**Apply:** https://hotfix.jobs/jobs/e58466a9-3c6b-4693-b7d7-de296a3d1698
**Canonical:** https://hotfix.jobs/jobs/e58466a9-3c6b-4693-b7d7-de296a3d1698