# Strategic Account Manager

**Company:** [GoodData](https://hotfix.jobs/companies/gooddata)
**Location:** San Francisco, CA
**Role:** Account Management
**Salary:** $115k – $145k/yr
**Experience:** 5+ years
**Skills:** SQL, Looker, Tableau, Powerbi, APIs, SaaS, Analytics, Bi Platforms, Data Tools, Project Management
**Posted:** 2026-06-03

> GoodData is seeking a Strategic Account Manager to drive strategic value for enterprise clients, guiding them through complex analytics use cases and helping them operationalize AI using the platform. This role involves building deep relationships, collaborating cross-functionally, and owning strategic outcomes from adoption to expansion.

## Job Description

## What You’ll Do
* Own the success of a portfolio of enterprise and strategic customers.
* Act as the primary point of contact and trusted advisor, deeply understanding customer goals and translating them into actionable strategies.
* Drive adoption and engagement of the GoodData platform by providing guidance on best practices, GoodData features and functionality, and product/market strategies.
* Partner closely with Product, Engineering, and Professional Services teams (primarily in the Czech Republic), often requiring collaboration as early as 6:00 am PT.
* Facilitate executive business reviews, product roadmap, and other strategic discussions to reinforce business value and identify growth opportunities.
* Advocate for customers internally by synthesizing product feedback, raising potential issues, and influencing roadmap decisions.
* Travel regularly to customer locations (domestic and international) for strategic planning sessions and relationship development.

## About You
* **5+ years** in customer success, technical account management, or solution consulting, preferably in a SaaS environment.
* Experience managing enterprise or strategic accounts. Ideally, >$1M+ ARR portfolios with less than 10 accounts.
* Strong analytical acumen with exposure to analytics, BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, PowerBI, etc).
* Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
* Proven ability to manage projects independently and work across multiple departments to achieve results.
* Highly organized, analytical, and proactive problem-solver.
* Comfortable operating in fast-paced, ambiguous environments typical of growth-stage SaaS companies.

## Bonus Points
* Experience with pricing, sales, renewals, or expansion discussions with customers.
* Experience in product management or similar design thinking and processes.
* Experience in data engineering, sales engineering, or similar technical roles.

## What Success Looks Like
* 90-day onboarding plan that includes gaining platform expertise, understanding your customers and key stakeholders, and building strong internal relationships.
* Consistent customer communication, identification of customer needs and values, areas of opportunity, and development of strategic expansion plans.
* Identification of perceived risks and mitigation plans.
* Ownership of all customer interactions and outcomes with measurable impact on adoption, renewals, and upsells.

## Salary Range
Annual base salary: $115,000 - $145,000
The base range represents the anticipated low and high range for this position. Actual salary will vary based on geographic location, job related skills, experience, qualifications and market conditions.

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