# Customer Experience - Dental Lab Technician

**Company:** [Dandy](https://hotfix.jobs/companies/dandy)
**Location:** Barcelona, Spain
**Role:** Customer Success
**Salary:** €27k – €34k/yr
**Experience:** 3+ years
**Skills:** Dental Technology, 3Shape Cad/Cam, Implant Design, Crown And Bridge Design, Digital Dental Workflows, Implant Systems, Scan Bodies, Dental Design Platforms, Clinical Support, Customer Service, Problem Solving, Video Communication, Dental Terminology
**Posted:** 2026-06-03

> Provides real-time technical and customer support to clinicians on dental scans, case preparation, and CAD/CAM design modifications. Requires at least three years as a dental technician, substantial 3Shape experience, strong digital dental workflow knowledge, and fluent local-language and English communication.

## Job Description

## Responsibilities
- Collaborate with doctors in real time to review and refine case designs for optimal aesthetic and functional patient outcomes.
- Provide expert guidance on complex cases and build clinician confidence in digital tools.
- Communicate with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and provide efficient, empathetic customer service.
- Act as a liaison between doctors and dental lab teams, translating clinical feedback into production outcomes.

## Requirements
- 3+ years of experience in a dental technician role.
- 2+ years of experience in 3Shape CAD/CAM design, including implant and crown and bridge cases.
- Deep understanding of digital dental workflows, including implant systems, scan bodies, and design best practices.
- Technological aptitude and ability to quickly learn and navigate dental design platforms.
- Ability to build rapport with clinicians, provide empathetic support, and manage complex concerns professionally.
- Excellent verbal and written communication skills, including the ability to translate clinical and technical feedback into actionable insights.
- Confidence communicating with doctors in real time through chat, phone, and video calls.
- Strong independent problem-solving skills and ability to manage multiple complex conversations simultaneously.
- Ability to meet tight deadlines while maintaining exceptional quality standards.
- Native or near-native fluency in the local market language, knowledge of local dental norms and terminology, and fluency in English for global collaboration.

## Preferred Qualifications
- Previous experience in a customer-facing dental lab role.
- Experience working in a fast-growing, rapidly changing, fully digital lab environment.

## Schedule
- 11:00 a.m.–8:00 p.m. CEST
- 12:00 p.m.–9:00 p.m. CEST

## Compensation and Benefits
- Salary: €27,200–€34,000 annually.
- Full-time employees receive country-specific benefits, typically including healthcare, dental care, mental health support, parental planning resources, retirement savings options, and paid time off.

## Similar jobs

- [Clinical Support Expert](https://hotfix.jobs/jobs/6639e743-aa5e-410c-8b3f-005be78f0386) - Dandy - Remote - $70k – $80k/yr
- [Launch Trainer](https://hotfix.jobs/jobs/a9cf0a46-530e-4564-81a0-e9ba9729f889) - Dandy - Remote - $77k – $86k/yr
- [Customer Success Manager, Commercial East](https://hotfix.jobs/jobs/11de9332-4fec-436d-9f8a-270fe6918fbe) - Vanta - Remote - $138k – $162k/yr
- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Customer Success - EMEA](https://hotfix.jobs/jobs/183ba3d1-1b84-46e8-81b1-370f0f6f2934) - ElevenLabs - Remote

**Apply:** https://hotfix.jobs/jobs/e4edae9d-0301-4890-85ea-fd69b57cf89a
**Canonical:** https://hotfix.jobs/jobs/e4edae9d-0301-4890-85ea-fd69b57cf89a