# Application Analyst

**Company:** [Commure](https://hotfix.jobs/companies/commure)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $70k – $85k/yr
**Experience:** 3+ years
**Skills:** Sla Management, Performance Monitoring, Incident Management, Technical Governance, Project Coordination, Client Communication, Integration Management, Healthcare It, Hl7, Runbooks And Sops
**Posted:** 2026-07-01

> Own day-to-day technical operations and SLA performance for Commure's physician-facing Ambient AI and clinical platform. Manage incidents, upgrades, client communications, and continuous improvement for high-visibility healthcare customers.

## Job Description

## What You'll Do
- Own the technical performance scorecard across portal and mobile environments, tracking system availability, session completion rates, and interface targets against SLAs.
- Monitor system architecture health, partner with Engineering to isolate defects and drive resolution, and communicate root causes to stakeholders.
- Oversee technical governance cycles, ensuring routine maintenance, security patching, and compliance schedules run smoothly.
- Coordinate platform upgrades, infrastructure patches, and configuration changes with minimal user disruption.
- Manage multiple concurrent technical projects, defining scope, tracking milestones, and aligning engineering resources.
- Work across Engineering, Systems, and Support teams to sequence code rollouts and integration changes.
- Serve as the primary technical point of contact for client teams, translating roadmaps, incident updates, and issues into clear status reports.
- Own triage and resolution of high-priority escalations while maintaining integration health.
- Analyze trend data and system telemetry to identify optimization opportunities such as alert reduction and automated workflows.
- Maintain a living library of runbooks, SOPs, and system documentation.

## What You Have
- 3-5 years of experience in technical operations, client success, or implementation management within healthcare IT or enterprise SaaS.
- Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability.
- Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates).
- Strong cross-functional collaboration skills, comfortable working with Engineering, Product, and Support teams.
- Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries.
- Experience managing integration change lifecycles and coordinating software upgrades in production environments.

## Nice to Have
- Familiarity with healthcare systems such as clinical documentation or charge capture workflows.
- Experience working with or within large health systems.
- Background in physician-facing mobile or portal applications.
- Knowledge of HL7 / clinical data interfaces.

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**Apply:** https://hotfix.jobs/jobs/e4e4a767-54f5-4419-93ce-d7f909e60e7b
**Canonical:** https://hotfix.jobs/jobs/e4e4a767-54f5-4419-93ce-d7f909e60e7b