# IT Support Engineer

**Company:** [SimplePractice](https://hotfix.jobs/companies/simplepractice)
**Location:** Unspecified
**Role:** IT Support
**Salary:** $65k – $81k/yr
**Experience:** 2+ years
**Skills:** Python, Bash, Slack, Google Workspace, Zoom Admin, Okta Admin, Mobile Device Management, SSO, Notion, Hipaa Compliance
**Posted:** 2026-05-21

> IT Support Engineer responsible for maintaining internal IT infrastructure, building automation scripts, handling support tickets, and ensuring HIPAA-compliant systems for a healthcare SaaS company.

## Job Description

## Responsibilities

- 25% of your time working with the Internal IT team on new initiatives and projects; 75% of your time maintaining IT Infrastructure and support requests
- Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
- Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
- Read documentation and assist with Single Sign On & software integrations
- Create scripts and automations using programming languages such as Python, Bash, etc.
- Create knowledge base for implemented solutions and provide education to all employees on new processes and technologies
- On-call schedule to support our team members during off hours and weekends
- Provide troubleshooting and problem resolution on employee issues with internal tools
- Maintenance of hardware and software deployed to the infrastructure of the office and workstations
- Aid in onboarding and offboarding responsibilities and procedures
- Connect and communicate with vendors to troubleshoot/implement new hardware and software
- Weekend rotational on-call (1 weekend day every 2 weeks)

## Requirements

- High school diploma (or equivalent) or higher degree
- 2+ years of experience in IT
- Tech savvy and comfortable with web apps including Slack, Google WorkSpace, Zoom Admin, Okta Admin, Mobile Device Management solutions and Identity lifecycle SaaS
- Experience in technical quality assurance; record and document results and compare to expected results
- Great documentation and communication skills utilizing Notion
- Problem solving skills and ability to work under pressure
- Any technical certifications are welcomed

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