# Client Engagement Partner - AI-Driven Transformation & Process Intelligence

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** Munich, Germany, Cologne, Germany
**Role:** Customer Success
**Experience:** 12+ years
**Skills:** Celonis, Process Mining, Process Intelligence Graph, Artificial Intelligence, Change Management, Process Re-Engineering, Project Management, Customer Success, Strategy Consulting, Executive Communication, Value Engineering, Logistics Processes, Manufacturing, Center Of Excellence, Advisory Boards
**Posted:** 2026-08-10

> Leads strategic customer relationships and large-scale, AI-driven process transformation programs for logistics and transportation clients. The role requires 12+ years of relevant experience, executive communication and consulting expertise, transformation and change-management experience, and native-level German.

## Job Description

## Responsibilities

### Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
- Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
- Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

### Driving Customer Value
- Own the end-to-end customer value journey.
- Influence key customer stakeholders through executive communication, product knowledge, and industry and domain expertise.
- Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
- Resolve customer escalations by orchestrating internal teams efficiently and promptly.
- Internalize customer strategy and targets and align Celonis delivery to support business-critical objectives.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and usage and adoption targets.

### Community Building & Customer Advocacy
- Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
- Establish structured feedback loops to gather insights and improve products and services.
- Represent the customer within the company, aligning product development and service offerings with industry needs and customer feedback.
- Collaborate with the customer advocacy team on advocacy strategies.
- Drive customer presence and sponsorship at key Celonis and industry events.
- Represent Celonis at conferences and webinars and through published thought leadership.
- Collaborate on innovation and new asset development in specific domains.
- Contribute to playbooks, resources, and tools for the value engineering team.

## Requirements
- Minimum **12 years of relevant experience** in customer success, strategy consulting, or related industries such as production and manufacturing.
- Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
- Crucial experience working with logistics clients and processes.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to successful change management practices.
- Ability to navigate large global organizations and persuade through data, facts, and confidence.
- Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
- Natural, consultative approach when engaging senior executives.
- Strong team-player mindset with a patient and entrepreneurial leadership style.
- Project management skills and the ability to organize and manage multiple workstreams.
- Strong communication skills and ability to translate Celonis use cases into a customer’s business landscape.
- Self-motivated, proactive, and able to thrive in fast-paced, collaborative, and ambiguous environments.
- Native-level or near-native **German** language skills, written and spoken, with the ability to engage German-speaking customers, facilitate workshops, and present to executive stakeholders.

## Compensation & Benefits
- Total compensation includes base salary, bonus or commission, equity, and benefits.
- Celonis provides Restricted Stock Units and merit-based refresh grants to full-time employees.
- Inclusive parental leave: 24 weeks fully paid leave for primary carers and 12 weeks for supporting carers.
- Flexible hybrid work model, with unlimited PTO in applicable regions and generous global PTO.
- Learning and development through the 70-20-10 framework, mentorship programs, and a dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid Impact Days for community and environmental volunteering.
- Inclusion Think Tank and annual Inclusion Days.

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