# Program Manager, Operations Enablement

**Company:** [Thatch](https://hotfix.jobs/companies/thatch)
**Location:** Austin, TX
**Role:** Other
**Salary:** $130k – $150k/yr
**Experience:** 3+ years
**Skills:** Training Development, Onboarding Programs, Adult Learning Principles, Facilitation, Coaching, Learning Management Systems, Lms, E-Learning Tools, Stakeholder Management, Cross-Functional Collaboration
**Posted:** 2026-07-16

> Own building and delivering the Operations onboarding and enablement program at Thatch from scratch. Lead training sessions, develop materials, assess effectiveness, and provide coaching to scale team knowledge as the company grows. Requires 3-5 years in operations/enablement with strong teaching and facilitation skills.

## Job Description

## What you'll do
- Build the Operations enablement function from scratch, with real ownership and impact
- Lead onboarding training sessions, ensuring an engaging and effective training experience for new hires
- Build strong relationships with stakeholders to identify their unique enablement needs and Operations skills gaps
- Collaborate with subject matter experts to develop engaging training materials, including presentations, role-plays, and interactive exercises that enhance efficiency and drive business outcomes
- Tailor content and information to various roles, segments, and sales motions, demonstrating empathy for operators
- Assess training effectiveness through participant feedback and performance metrics, iterating on content and delivery methods as needed
- Provide ongoing coaching and support to Operations team members to reinforce learning and drive continuous improvement
- Represent a macro-optimistic exothermic team and be the first face many see as an onboarding trainer
- Help drive a learning culture at Thatch by building strong relationships with stakeholders in your region

## Background we're looking for
- 3-5 years of experience in operations, enablement, or a related field, with a focus on onboarding or skills development
- A passion for teaching, a strong grasp of adult learning principles, and the ability to deliver engaging, hands-on programs while representing a positive and collaborative team
- Proven ability to design and deliver engaging training sessions, both virtual and in-person
- Ability to really get into the details – you have a passion for intimately understanding the product, tools, and processes you are building programs for
- Excellent communication and presentation skills, with the ability to work cross-functionally with senior leaders and subject matter experts and to quickly convey complex concepts in simple terms
- Strong organizational skills and attention to detail, with the ability to manage multiple training initiatives simultaneously
- A proactive and adaptable mindset, capable of navigating ambiguity and changing priorities

## Experience we’d be particularly excited about
- Experience scaling enablement at early stage companies
- Familiarity with learning management systems (LMS) and e-learning tools
- Strong facilitation skills with experience in coaching and mentoring

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