# Product Quality Manager

**Company:** [Upstart](https://hotfix.jobs/companies/upstart)
**Location:** Remote
**Role:** Other
**Salary:** $145k – $201k/yr
**Experience:** 7+ years
**Skills:** Quality Control, Compliance Testing, Risk Management, Consumer Lending, Mortgage, Auto Lending, Regulatory Exams, Qc Sampling, Root Cause Analysis, Dashboard Development
**Posted:** 2026-06-08

> Lead Upstart’s secured lending quality control program across origination, servicing, and collections. Oversee QC sampling, regulatory compliance, root cause analysis, and executive reporting for mortgage and auto products.

## Job Description

## How you’ll make an impact

- Lead execution of Upstart’s secured lending quality control program across origination, servicing, and collections, including pre-close and post-close reviews, compliance testing, denied/withdrawn application reviews, investor defect analysis, and non-performing loan reviews
- Oversee QC sampling methodology and ensure risk-based, statistically sound sample selection aligned with regulatory expectations
- Serve as product owner for the QC Engine, including rule approval, output validation, threshold calibration, and performance reporting
- Drive root cause analysis and remediation for defect trends, investor kickouts, repurchase demands, early payment defaults, and other quality issues
- Develop quality reporting, dashboards, and trend analyses for senior leadership, including defect trends, escape rates, cure rates, sampling coverage, and corrective action status
- Prepare the Quality function for audits and regulatory exams through strong documentation, evidence management, and examination-ready processes
- Partner with Operations, Compliance, Legal, Risk, and servicing teams to align on quality standards, escalation paths, and remediation timelines
- Oversee third-party, subservicer, servicing, and collections quality reviews, including compliance with applicable consumer lending requirements
- Support model risk monitoring through quality reviews tied to credit decisioning, adverse action accuracy, and early default trends

## Minimum Qualifications

- 7+ years of experience in quality control, compliance testing, or risk management in consumer lending, including secured lending products such as mortgage, home equity, or auto
- 2+ years of experience leading a QC team or managing quality analysts or auditors
- Experience conducting pre-close and post-close file reviews, defect identification, root cause analysis, and corrective action management
- Experience with regulatory exams and responses involving agencies such as the OCC, FDIC, CFPB, or state regulators
- Experience designing or implementing QC sampling methodologies, including random and risk-based sampling
- Experience with non-performing loan reviews, early default analysis, repurchase reviews, or servicing quality oversight
- Working knowledge of key consumer lending regulations applicable to secured products
- Bachelor’s degree or equivalent practical experience

## Preferred Qualifications

- Experience with AI-powered or automated QC tools
- Experience with investor delivery requirements, repurchase demands, or loan buybacks
- Experience with third-party and subservicer oversight frameworks
- Experience building dashboards, executive reporting, or board-ready quality materials
- Ability to translate complex regulatory requirements into practical QC procedures and testing frameworks
- Strong cross-functional communication skills in a fast-paced lending environment

## Similar roles

- [Senior Manager, Trust & Safety (Remote)](https://hotfix.jobs/jobs/e2f73263-63e3-4f47-8edd-0ab9d1c80375) - ezCater - Remote - $145k – $217k/yr
- [Factory Planning and Expansion Lead](https://hotfix.jobs/jobs/7db42454-4309-4df9-9e55-af468a153de2) - Skydio - Hayward, CA - $147k – $210k/yr
- [Senior QMS Specialist](https://hotfix.jobs/jobs/70a8f76a-63f6-49af-a8ab-871f127a78ee) - Skydio - Hayward, CA - $147k – $210k/yr
- [Senior Process Engineer, 3D Reconstruction](https://hotfix.jobs/jobs/f7d034bc-cefc-4116-8b1f-a4e60ab344fb) - Hover - San Francisco, CA - $147k – $182k/yr
- [Senior Events Producer](https://hotfix.jobs/jobs/17e83f09-8b69-4aa6-8bee-fb094eab2deb) - Intercom - San Francisco, CA - $143k – $177k/yr

**Apply:** https://hotfix.jobs/jobs/e472cb61-5bc8-4b53-90e7-e240a1202b6c
**Canonical:** https://hotfix.jobs/jobs/e472cb61-5bc8-4b53-90e7-e240a1202b6c