# Customer Support Engineer (GPU Cluster)

**Company:** [Together AI](https://hotfix.jobs/companies/together-ai)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $160k – $230k/yr
**Experience:** 3+ years
**Skills:** Kubernetes, GPU, AI, Machine Learning, Slurm, Ansible, Hpc, Nfs, Containers, Scripting
**Posted:** 2026-04-07

> Resolves complex technical issues for customers using Kubernetes GPU clusters in AI training and inference. Requires 3+ years customer-facing experience, AI/ML/GPU expertise, and infrastructure skills like Kubernetes and Ansible.

## Job Description

## Responsibilities
- Engage directly with customers to tackle and resolve complex technical challenges involving Kubernetes GPU clusters; ensure swift and effective solutions.
- Become a product expert in GPU Cluster service, serving as the last line of technical defense before escalation.
- Collaborate across Engineering, Research, and Product teams to address customer concerns and ensure satisfaction.
- Transform customer insights into action by identifying patterns and driving roadmap improvements.
- Maintain documentation of system configurations, procedures, troubleshooting guides, and FAQs.
- Provide support coverage during holidays, nights, and weekends as required.

## Requirements
- 3+ years in customer-facing technical role with 1+ year in support for AI or mission-critical SaaS API.
- Strong background in AI, ML, GPU technologies, and HPC environments.
- Familiarity with Kubernetes, SLURM, Ansible, high-performance networks, NFS storage, containers, scripting/programming.
- Foundational knowledge in compute cluster installation, configuration, administration, troubleshooting, and security.
- Complex technical problem solving and proactive issue resolution.
- Cross-functional collaboration with Sales, Engineering, Support, Product, Research.
- Strong ownership, willingness to learn, communication skills for technical/non-technical audiences.
- Ability to manage dynamic environments, multiple projects, context switching.

## Compensation
US base salary: $160,000-$230,000 + equity + benefits. Compensation determined by location, level, experience, skills.

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**Apply:** https://hotfix.jobs/jobs/e3e9a4eb-de84-497f-bea8-7f0f57107396
**Canonical:** https://hotfix.jobs/jobs/e3e9a4eb-de84-497f-bea8-7f0f57107396