# Product & Regulatory Operations Manager

**Company:** [Spotify](https://hotfix.jobs/companies/spotify)
**Location:** New York, NY
**Role:** Product Operations
**Experience:** 5+ years
**Skills:** Project Management, regulatory monitoring, document management, Jira, Asana, Notion, dma, dsa, uk osa, aus osa, coppa
**Posted:** 2026-07-27

> Own day-to-day operations for Spotify's Product & Regulatory Legal team, managing document systems, regulatory monitoring, terms updates, cross-functional projects, and compliance workflows for laws like DMA, DSA, and Online Safety Acts. Requires 5+ years in operations or program management in tech/media, strong project management and communication skills.

## Job Description

## What You’ll Do
- Own and improve document management for the product and regulatory team—organizing compliance records, maintaining regulatory filing systems, and ensuring the team can find what it needs fast.
- Build and maintain regulatory monitoring practices—tracking legislative developments, managing regulatory calendars, and surfacing changes that matter to the team.
- Manage terms-of-service and policy update processes end-to-end—coordinating drafts, cross-functional reviews, approvals, and publication timelines.
- Project-manage special projects and cross-functional initiatives for the Product & Regulatory Legal team, driving workstreams from kick-off to close with clear milestones and owners.
- Support responses to regulatory requests for information (RFIs) and audits—pulling together materials, coordinating inputs across teams, and ensuring timely, accurate submissions.
- Develop and maintain internal playbooks, process documentation, and communications that keep compliance workflows running without bottlenecks.
- Coordinate with Product, Trust & Safety, and Engineering to keep operational controls and reporting processes on track across active regulatory programs.
- Identify operational gaps and drive continuous improvement in how the team manages its regulatory workload.

## Who You Are
- 5+ years’ experience in operations, program management, or legal operations in a tech, digital-platform, or media environment.
- Familiarity with online-platform regulation (DMA, DSA, UK OSA, AUS OSA, COPPA) is a plus.
- Proven project manager who can juggle competing deadlines, keep stakeholders aligned, and drive programs to completion.
- Excellent communicator who can chase down answers, brief senior stakeholders, and keep cross-functional partners on track.
- Resourceful and scrappy—you figure things out, build the process, and don’t wait to be told what to do.
- Skilled at document management, knowledge organization, and building the operational infrastructure a team needs to move fast.
- Comfortable working across global time zones and cultures in a fast-paced, ambiguous environment.
- Experience with project management tools (Jira, Asana, Notion, or similar) and a bias toward structured execution over ad-hoc work.

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