# AI Solution Engineer

**Company:** [Broccoli AI](https://hotfix.jobs/companies/broccoli-ai)
**Location:** Lehi, UT
**Role:** Support Engineering
**Experience:** 3+ years
**Skills:** SQL, JavaScript, APIs, Zendesk, SaaS, AI, voip, Workflow Automation
**Posted:** 2026-07-29

> Help customers adopt and operate AI agents for plumbing/HVAC contractors by troubleshooting complex issues with logs, SQL, and integrations. Partner with Engineering/Product to resolve bugs, improve processes, and enhance AI reliability in a hybrid role.

## Job Description

## What You’ll Do
- Resolve customer issues across product, workflow, and technical support queues
- Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows
- Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations
- Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops
- Communicate clearly with customers and internal teams about issues, expectations, and resolutions
- Help define and improve support processes, documentation, and quality standards as the team grows
- Support a wide range of customers, from SMB operators to larger enterprise accounts
- Contribute to a strong customer experience while balancing speed, quality, and technical rigor

## What You’ll Bring
- 3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role
- Strong troubleshooting instincts and the ability to work through ambiguous technical issues
- Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar
- Comfort working directly with customers and managing communication throughout issue resolution
- Interest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work
- Strong judgment, ownership, and willingness to learn quickly
- Education is not a major factor; we care more about relevant experience and capability

## Nice to Have
- Experience supporting SaaS products in a ticket-based environment
- Experience with SQL, JavaScript, APIs, or light scripting
- Experience in AI, communications, VoIP, or workflow automation products
- Experience supporting mid-market or enterprise customers
- Experience working closely with Product and Engineering on escalations and bug reporting

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**Apply:** https://hotfix.jobs/jobs/e2f47482-5b4b-4686-a821-300181ed53d4
**Canonical:** https://hotfix.jobs/jobs/e2f47482-5b4b-4686-a821-300181ed53d4