# Senior Manager, Commercial Success

**Company:** [Bubble](https://hotfix.jobs/companies/bubble-goods)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $187k – $240k/yr
**Experience:** 6+ years
**Skills:** Customer Success, Account Management, Net Revenue Retention, Gross Revenue Retention, Playbook Development, Forecasting, Pipeline Management, QBRs, Stakeholder Influence, Analytics
**Posted:** 2026-07-02

> Lead Account Management, Customer Success, and Partner Success teams to drive NRR, GRR, and agency revenue at Bubble. Own upgrade motions from Standard to Enterprise, CSM lifecycle (onboarding through renewal), playbook development, and cross-functional partnerships with Technical Success and Success Operations.

## Job Description

## Responsibilities
- Drive NRR, GRR, and agency revenue goals for the commercial segment.
- Lead and develop the Account Management, Customer Success, and Partner Success teams.
- Execute and refine the AM upgrade motion (Standard → Enterprise): identification from billing signals, research-backed outreach, discovery, and warm AM→CSM handoff.
- Own the CSM lifecycle: onboarding (0–60 days), steady-state check-ins and QBRs, expansion to CSQL threshold, and renewal plays segmented by health (green/yellow/red).
- Partner with Technical Success to ensure complex accounts are scoped, de-risked, and technically healthy.
- Work with Success Operations to translate intelligence and risk signals into commercial action.
- Deliver pipeline, forecast, and retention reporting to senior leadership, driving accountability and surfacing risks and opportunities in real time.

## Requirements
- 6+ years in customer success, account management, or commercial roles, with 3+ years managing teams.
- A track record of owning a retention or expansion metric (NRR, GRR, or similar).
- Experience building or scaling commercial playbooks and operating cadences.
- Strong analytical skills and comfort working from data and customer signals.
- Excellent verbal and written communication, and the ability to influence cross-functionally.
- Ability to thrive in a fast-paced, ambiguous, high-growth environment.

## Nice-to-Haves
- Energized by contributing to revenue retention and expansion metrics.
- Like building playbooks and operating rhythms, not just running them.
- Excited to lead a multi-function team through a period of rapid evolution.
- Believe the best commercial teams shape customer behavior rather than respond to it.

## Compensation and Benefits
- Estimated salary: $187k - $240k.
- In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation: comprehensive health coverage, 401(k) matching, wellness and work enablement stipends, generous PTO, and a Sabbatical program.

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