# Software Engineering Manager -UCaaS (Remote)

**Company:** [Sangoma](https://hotfix.jobs/companies/sangoma)
**Location:** Remote
**Role:** Engineering Management
**Experience:** 5+ years
**Skills:** Linux, Ansible, Docker, MySQL, Postgres, Git, Grafana, Prometheus, Datadog, AWS
**Posted:** 2026-05-01

> Leads senior engineers building and maintaining UCaaS voice platform, focusing on reliability, scalability, and new features. Partners with product to execute strategy, coaches team, and ensures operational excellence with hands-on technical guidance. Requires 5+ years in software/infrastructure engineering.

## Job Description

## Responsibilities
- Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platform
- Partner with Product Management to define goals, set priorities, and translate strategy into execution
- Drive planning and delivery of new features and services while maintaining operational excellence
- Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans
- Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability
- Champion best practices in infrastructure as code, reproducibility, automation, and observability
- Stay hands-on by guiding architecture decisions and contributing to complex troubleshooting when needed
- Strengthen monitoring, alerting, and system visibility across our VoIP environment
- Ensure voice infrastructure is highly available, scalable, and resilient
- Support escalated technical issues and participate in an on-call rotation (approximately one week per month)
- Lead a high-performing remote team with trust, ownership, and clear communication

## Requirements
- 5 years of software, infrastructure, SRE or platform engineering experience
- Leadership and initiative
- Ability to lead a remote-work team
- Organized and detail oriented
- Experience working in a Linux or UNIX-like environment
- Experience with Infrastructure as Code tooling, such as Ansible or Docker
- Relational Databases such as MySQL or PostgreSQL
- Experience with version control using Git
- Experience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or Nagios
- English fluency and strong writing skills

## Nice-to-Haves
- Experience with cloud infrastructure such as AWS or OpenStack
- Proficient with VoIP (SIP, RTP and other real-time communication protocols)
- Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk
- Experience with programming languages such as PHP or Lua

## Benefits
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability)
- Matching 401K program - 100% match on 4%
- Employee Stock Purchase Plan after one year of service
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities

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